As a Training Specialist, you will play a vital role in helping our Operator customers get up and running successfully on the MarketMan platform.
Reporting directly to the Training Team Lead, you will guide customers through the onboarding and training process, ensuring they understand and can fully utilize the platform.
You will work closely with the Training Team Lead and cross-functional partners to deliver a seamless training experience. In this role, you will become a MarketMan platform expert, helping customers build confidence and achieve long-term success.
POSITION RESPONSIBILITIES
Other duties and responsibilities may be assigned by your manager, the Training Team Lead or Senior Director of Onboarding and Training. The Training Specialist will be responsible for the following, but not limited to:
Training:
- Serving as a point of contact for assigned customers throughout the training process
- Conducting single and group training sessions with customer stakeholders of small to mid-sized accounts
- Becoming a platform expert across all MarketMan features and workflows
- Delivering structured onboarding sessions that ensure customers can confidently use the platform
- Documenting customer progress and flagging risks or escalations to the Training Team Lead in a timely manner
- Collecting and relaying customer feedback to the Training Team Lead for communication to the product team
Collaboration:
- Partnering with the Training Team Lead, Customer Success, Implementations, and Sales teams to ensure a coordinated and smooth customer experience
- Supporting the Training Team Lead in maintaining and improving internal and external training documentation and materials
- Participating in team meetings and contributing ideas for improving training processes and the customer experience
KPIs and Metrics:
- Meeting or exceeding performance metrics as defined by the Training Team Lead and Senior Director of Onboarding and Training
- Maintaining high customer satisfaction scores throughout the training process