We are seeking a highly motivated Training Specialist to join our team. In this role, you will be an integral part of customer training delivery and administrative management. As a Training Specialist, you will report directly to and support the Training & Product Education Manager in evaluating the effectiveness of the training program.
Responsibilities
75%
- Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October
- Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators
- Lead our customer webinar series - including creating session content, scheduling and facilitation
- Manage operations and tracking of professional development in our CRM, Salesforce
- Become a product expert and provide feedback to the product team
25%
- Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions
- Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials
- Assist with additional training team projects as they arise