Reporting into the Team Leader, the role will be responsible for our Ontario VIPs as well as taking on a Telesales calling role and part of the wider Account Management Team. The aim is to ensure the best possible experience for High Value customers. The position will suit an outgoing individual who will always put the customer first and proactively look for retention opportunities, all while ensuring we are going above and beyond from a Safer Gambling and regulatory perspective.
You’re a great match for this role if you:
- Have native-level proficiency in written and spoken English
- Excel at problem-solving and have a Customer-first mindset
- Have a sales mindset with strong analytical and data-driven skills
- Are passionate about sports, casino, live casino, or other gaming experiences
- Possess strong knowledge of Ontario and US sports, including major local and national leagues (e.g., NHL, NBA, CFL, NFL, MLB)
- Have experience in the gaming industry – a plus, but not mandatory.
What You’ll Be Doing:
- Build exceptional relationships with our high value customer base.
- Become an expert in resolving problems efficiently, utilising CX and other departments.
- Ensure reactivation and retention for the Ontario market.
- Feed in to the future strategy, becoming the voice of the customers and striving for a player led experience.
- Proactively contact customers by phone, email and chat to remove pain points in their activity, highlight safer gambling tools, fulfil AML obligations and gather feedback.
- Provide regular reporting on customer activity whether on an individual, brand or market level.
- Monitor key customer activity, identifying opportunities to improve their experience with the group.
- Plan and execute exciting campaigns to ensure competitiveness and a fair level of reward.
At ComeOn Group we value diversity, and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are. Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!