Technical Writer – Utility Programs Location: 100% Remote (U.S.) work from home eligible Employment Type: Full-Time, Exempt Department: Utility Services Reports To: Program or Quality Management Leadership Pay Range: $29/hour - $37/hour Position Summary The Technical Writer – Utility Programs supports the development, maintenance, and governance of technical and procedural documentation for regulated utility programs. This role plays a key part in ensuring program documentation is accurate, consistent, auditable, and aligned with client standards, regulatory requirements, and internal quality systems. The Technical Writer works closely with program managers, engineers, GIS specialists, and quality teams to translate complex technical and operational information into clear, structured documentation that supports day-to-day execution, compliance, and continuous improvement.
Key Responsibilities
Technical Documentation & Content Development
Develop, edit, and maintain procedures, work instructions, job aids, and administrative controls
Translate technical, operational, and regulatory requirements into clear, user-friendly documentation
Ensure documentation is written in a consistent style and format and is easily understood by both technical and non-technical audiences
Document Control & Quality Support
Support document control processes, including versioning, approvals, change tracking, and archival
Ensure documentation aligns with client governance, regulatory expectations, and internal quality management systems
Update documentation in response to audits, corrective actions, process changes, or continuous improvement initiatives
Cross-Functional Collaboration
Partner with engineers, GIS specialists, program managers, and subject matter experts to gather technical inputs
Participate in document reviews to validate accuracy, completeness, and usability
Support quality management, compliance, and program governance efforts through clear and well-structured documentation
Continuous Improvement
Identify opportunities to improve documentation clarity, usability, and consistency
Incorporate lessons learned and best practices into updated or new documentation
Support standardization of templates, formats, and documentation approaches across programs
RequiredQualifications
Education
Bachelor’s degree in Technical Writing, Communications, English, or a related field (or equivalent professional experience)
Experience
4–7 years of professional technical writing experience
Experience developing documentation for regulated, technical, or operational environments
Skills & Competencies
Strong written communication, editing, and proofreading skills
Ability to quickly understand complex technical concepts and processes
Experience working with document management systems and version control
Strong attention to detail and organizational skills
Ability to manage multiple documentation tasks and deadlines
Preferred Experience
Experience supporting utility, infrastructure, engineering, or compliance-driven programs
Familiarity with quality management systems, audit support, or regulatory documentation