The Systems Administrator, Junior supports day‑to‑day operation of enterprise systems through basic server administration tasks and user support, while also helping design and deliver training that drives effective adoption of systems and processes. These positions combine foundational system administration work (builds, monitoring, patching, troubleshooting) with junior instructional design and delivery responsibilities for technical and process training.
Key Responsibilities
- Assist with server builds, operating system installation, configuration, patching, and routine maintenance following established procedures and runbooks.
- Monitor system health, review alerts, perform first‑line troubleshooting, and escalate incidents with clear diagnostics and documentation.
- Use standard administration tools for user and group management, file permissions, and basic network configuration on servers, updating tickets and configuration records.
- Support the design and delivery of technical and process training by helping define learning objectives, organize content, and translate procedures into learner‑friendly steps, graphics, and examples.
- Build and maintain training assets such as slide decks, handouts, simple e‑learning modules, job aids, and quick‑reference guides.
- Facilitate portions of classroom or virtual training sessions, respond to common learner questions, and collect feedback, quizzes, and surveys to measure training effectiveness.
- Help track training participation and outcomes in learning management systems and support change‑management activities tied to new system or process rollouts.
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
- Typically 0–3 years of experience in systems administration, IT support, training, or instructional design roles.
- Foundational skills in installing, configuring, and updating operating systems and common server software.
- Basic skills in instructional design and presentation development.
- Strong problem‑solving, communication, and interpersonal skills with the ability to manage multiple tasks.
Preferred Qualifications
- Exposure to virtualization platforms and basic scripting to automate routine tasks.
- Experience providing user support for server‑backed services such as login or access issues.
- Exposure to learning management systems and change‑management activities for new system rollouts.