Surveillance Specialist

Intact Financial Corporation is a leading insurance provider, and they are seeking a Surveillance Specialist to conduct physical surveillance to clarify potentially fraudulent claims. The role involves working collaboratively with investigative services and claims teams, preparing evidentiary reports, and maintaining surveillance equipment.

Responsibilities

• Work collaboratively with the investigative services and claims teams to manage, detect, and prevent insurance fraud
• Conduct single vehicle surveillance of claimants, including static, foot and mobile
• Prepare evidentiary reports and present evidence at legal proceedings as required
• Accurately document the evidence using covert recording equipment
• Take impeccable notes, along with in-depth surveillance logs and ensure the continuity of evidence
• Use digital media management to transfer the evidence into evidentiary format and compile detailed reports
• Provide team members and managers with appropriate updates and information on any potential fraud trends
• Maintain surveillance equipment, including surveillance fleet, cameras, kit, etc. to ensure operational readiness
• Maintain strict confidentiality
• Work a flexible schedule. Surveillance Specialists are regularly tasked to travel for extended periods, often on short notice with irregular working hours

Skills

• Knowledge of policy wordings, privacy laws, criminal codes
• A university degree or a combination of education and experience deemed relevant to the role
• Have a valid driver's licence and a good driving record
• Detail oriented with the ability to provide clear and concise documents and reports
• Able to maintain concentration and morale during extended periods of inactivity in all weather conditions
• Ability to prioritize work to meet deadlines and re-evaluate these priorities on an on-going basis
• Able to embrace challenges with confidence and have a proven ability to work both independently and collaboratively
• Strong teamwork skills and an ability to integrate and work day-to-day within an established team dynamic
• Military/Police/Fire/Criminal Justice/Loss Prevention and/or insurance claims handling experience is an asset
• Experience in Open-source researching, geolocation tactics, digital media management, Adobe Premiere, or other editing software
• Experience working with intermediate and senior level technical teams

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Company Overview