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Develop a high performing team with varying skill levels whose focus workload is among the following: Costing & PO Confirmation. This team is responsible for ensuring purchase order accuracy for the procurement of goods and services while supporting the Procure to Pay process. The Supervisor will establish and maintain partnerships with an offshore management partner, ensuring coordination and communication with offshore teams. Will identify process improvement opportunities, while optimize centralized work, and measure the delivery of those services in a consistent objective way.The work for this position is completely remote anywhere in the United States except Hawaii or United States Territories.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee daily Costing and Purchase Order Confirmation operations, ensuring timely PO confirmations and resolution of costing discrepancies identified by Accounts Payable.
Lead the resolution of vendor disputes related to costing discrepancies, ensuring accurate outcomes and timely communication.
Ensure accurate and current item, pricing, and cost data is maintained within forecasting and demand planning systems.
Plan, prioritize and delegate work tasks to ensure proper functioning of the team.
Manage service level agreements (SLA’s) for multiple work units to ensure reliability and accountability.
Partner with and provide data to leadership to manage staffing needs within the department budget, including staffing to workload volumes, promotions, merit increases, equity increases, and overtime as applicable.
Build and foster a collaborative network with stakeholders to strengthen alignment, share best practices, and drive communication.
Monitor and report on key performance indicators (KPIs) to drive operational excellence and meet service expectations.
Ensure the quality, accuracy, and ongoing integrity of core processes, procedures, and documentation.
Resolve complex escalations related to pricing, service levels, and accuracy, communicating resolutions to stakeholders within established timeframes.
Partner with third party and managed services providers to support process reviews, training, staffing needs, issue resolution, and continuous improvement initiatives.
Recruit, onboard, and train new associates as needed.
Provide regular feedback to associates and develop top talent while embracing our core values.
Provide coaching, best practice sharing, and identify developmental needs on an individual basis.
Ensure expectations both quantitative and qualitative are set and reviewed on an on-going basis. Participate in regular performance review discussions as needed.
Foster an environment of accountability and celebrate successes. Ensure associates are set up for success in all aspects of their role including their development for future roles.
Ensure established training protocols are delivered for cross-training support work and standardized processes for absorbing new work into the shared services model.
Motivate teams and set aspirational goals through departmental leadership, meetings, and one on one communications.
Ensure compliance with legal and company policies regarding hiring, performance evaluation, termination, and related leadership functions.
Provide leadership support and other duties as assigned by the Manager.
SUPERVISION:
No Direct Reports
Provides oversight for 50–75 managed services associates and ensures effective workload distribution.
RELATIONSHIPS
Internal: Frontline leaders and managers in AP, HR, Finance, Logistics, Replenishment, etc.
External: Suppliers & Managed Services team members.
WORK ENVIRONMENT
Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
Three (3) years’ experience supervising or leading exempt and/or non-exempt employees required.
Three (3) years’ experience costing or replenishment required.
High level proficiency with Microsoft Office; (Excel, Word, Outlook, PowerPoint) understands formulas; Outlook: schedules meetings, manages calendar.
Experience operating in a high-volume, metric-driven environment, including ownership of service levels, accuracy targets, and process adherence required.
Strong financial acumen desired.
Strong communication and interpersonal skills to work effectively in a dynamic, team-oriented environment and interact with a variety of associates (all levels), external customer, and vendor community in a supportive positive manner.
Strong attention to detail, flexibility to follow through on commitments, and to work within an environment of changing priorities.
Ability to interpret data and translate into actionable steps while helping to drive a culture of continuous improvement with focus on department goals.
Strong problem solving, analytical skills, ability to think creatively and develop innovative solutions.
Demonstrated ability to effectively communicate and conduct presentations.
EDUCATION
Bachelor's degree, or a combination of education and experience equivalent to a bachelor's degree such as: Four (4) years’ experience in one of the following: costing, replenishment, customer/vendor agreements, pricing analysis, and/or auditing.
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PREFERRED QUALIFICATIONS
Experience in one of the following: customer/vendor pricing agreements, pricing analysis, and/or auditing
Strong financial acumen
This role will also receive: annual incentive plan bonus
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$60,000 - $90,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***