Description
Plunkett's Pest Control: Are you looking for a people-oriented career that is both technical and rewarding and where every day is different? Are you a dynamic, energetic, and motivated person who enjoys leading and managing a team of others? Does the idea of leading and supporting others to manage their own territories through coaching and leading by example interest you? Do you enjoy interacting with different types of customers, both residential and commercial?
Working out of your home, you will be leading and supporting a team of Service/Sales Route Technicians in the Lubbock, TX and surrounding areas. The Service Supervisor is provided a company truck, competitive compensation, and excellent benefits package including vacation, sick time, medical insurance, and a 401k retirement plan.
This position will require many overnights in the field to reach technicians, weekend work for fogging, cockroach work, and weed work. This branch has three technicians that work at least one weekend day each week.
OUR CORE FOUR VALUES
We live by our Core Four, and you will too:
Leave No Doubt You Care – Put people first and solve problems with empathy.
Own It – Be accountable, follow through, and take pride in your work.
Grow to Control Our Destiny – Seek opportunities to grow your route and resell our value every time.
Shape Our Legacy – Improve what you touch and help carry forward our 100+ years of service excellence.
Position Description: The Service Supervisor is responsible for managing the daily operations of a pest control technician team. The ideal candidate is an energetic, results-driven professional who is excited to lead a team that fosters quality, development, and growth. We train you on the technical aspects of the job. No pest control experience is required just a passion for leading and inspiring a team!
Essential Job Duties:
- Monitor and manage a service team
- Participate in and lead the growth of the area
- Define sales goals and oversee the results
- Participate and lead setups of large accounts
- Promote quality in pest control by adherence to standards for self and technicians
- Identify the need for pest control technique training
- Troubleshoot and work with technicians to improve service
- Provide training to new technicians and continuous training to existing technicians
- Coach and counsel technicians
- Monitor and manage relationships with key customers
- Promote a safety culture by adhering to OSHA, state requirements, and Plunketts' policies and procedures
- Review and analyze reports to optimize routes and technicians' productivity
- Monitors and evaluates all costs incurred within the area; such as for labor, materials, supplies, and vehicles
- Communicate effectively with internal and external clients using excellent verbal, written, and interpersonal communication skills
Requirements
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
Minimum Requirements:
- High school diploma or equivalent
- 2+ years of supervisory experience
- Strong organization ability and excellent attention to detail
- Ability to read, legibly speak, and understand English; must be able to communicate clearly and effectively to clients and Plunkett's employees
- Exceptional client service skills
- Ability to maintain a high level of confidentiality
- Proficiency with computers and mobile devices
- The ability to work extended hours and some weekends
- Must have a valid driver's license and acceptable driving record
- The ability to pass state pest control licensing exams
- Physical capability assessment, favorable drug test, and acceptable background record are also required
Preferred Requirements:
- Previous experience working in the pest control industry
- Experience working with minimum supervision; able to problem solve and keep detailed records
- Six months experience in route management, route sales, customer service, sales or account management position
Physical Demands and Work Environment:
- Communicates through telephone conversations, face-to-face interactions, texts and email
- Lift/push/pull 25lbs-50lbs regularly; some routes may occasionally require lifting/pushing/pulling up to 100lbs
- Extensive bending, kneeling, stooping, crouching, crawling, reaching overhead, climbing a ladder, working in confined spaces, walking for long periods, and sitting for long periods
- Utilize application equipment (spray guns and bottles, hoses etc.), inspection equipment, and small hand tools
- Tolerate a variety of environmental conditions; indoors and outdoors during seasonal weather, damp locations, and dusty locations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.