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Role Summary
As a Staff Network Engineer, you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds, major refits, and site expansions globally. You own the network scope end-to-end — from early facilities planning and structured cabling design through full LAN, WAN, wireless, security deployment, validation, and production handoff.
This role requires deep hands-on Cisco expertise, strong knowledge of structured cabling, power, and physical infrastructure, and the ability to independently deliver sites with minimal oversight. You will partner closely with Facilities, Real Estate, Construction, Security, and Operations teams and will be accountable for sites being correct, supportable, and production-ready. This role is expected to challenge and improve manual processes, reduce configuration drift, and help move the organization toward predictable, data-driven network delivery at scale.
In this role, you influence and help define global network standards and designs that are reused across regions worldwide.
This role plays a critical part in scaling a global office footprint and shaping standardized, automated network delivery at scale.
Key Responsibilities :
Enterprise Campus Network Ownership (Cross-Functional)
Act as network design authority for new office builds and major refits
Partner with Facilities and Construction teams during: Site selection, Design development, Construction and pre-handover phases
Translate business, occupancy, and growth requirements into scalable Cisco campus designs and capacity plans
Define network-related requirements for construction RFPs and vendor scopes
Approve network deliverables prior to site acceptance
Participate in site surveys, design reviews, and construction readiness assessments
Ensure network designs align with building constraints, timelines, and regulatory requirements
Structured Cabling & Physical Infrastructure (End-to-End Ownership)
Design and approve structured cabling systems: Cat6 / Cat6A, Single-mode and multi-mode fiber
Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, Labeling and documentation standards
Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801
Local building and fire codes
Review and approve: Copper and fiber test results, OTDR reports, Acceptance documentation
Cisco Campus LAN, WAN, Wireless Engineering & Connectivity
Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300 / 9400 / 9500
Redundant distribution and core designs
Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual), Wi-Fi 6 / 6E / 7 Aps, RF design for high-density spaces, Roaming (802.11r/k/v) and RRM
Perform or oversee wireless surveys and validation
Design and deploy Cisco SD-WAN (Viptela) for new sites: cEdge platform selection and sizing, vManage, vSmart, vBond integration, DIA, and broadband turn-ups, HA WAN edge designs
Validate carrier handoffs and demarc extensions
Integrate sites with AWS and Azure where required
Network Security
Design and deploy Cisco Firepower NGFW solutions (FMC-managed)
Define site-level security zoning and traffic flows
Own Cisco ISE integration for new sites:
Wired and wireless 802.1X
Guest access
Ensure identity and segmentation are implemented from Day 0
AI and Automation
Define and evolve automation standards for global site delivery using Ansible, API’s, and Cisco-native tooling.
Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding, Campus provisioning, Configuration consistency and compliance, Assurance and telemetry-driven troubleshooting
Use Cisco SD-WAN automation workflows (vManage templates, policies) to deliver Day-0 and Day-1 site turn-ups reliably
Consume and validate insights from AI-driven monitoring platforms, such as: Catalyst Center Assurance, ThousandEyes, AIOps or anomaly-detection tooling
Use telemetry, logs, and analytics to: Detect pre-failure conditions, Reduce mean time to resolution (MTTR), Proactively identify design or deployment gaps
Apply automation using tools such as: Ansible (Cisco collections), Python scripting, REST / API-based integrations
Onsite Deployment & Global Travel
Travel Expectation: Approximately 20-25%, clustered around major site milestones. Travel is planned in advance and not continuous
Perform onsite technical execution including: MDF/IDF readiness assessments, Rack-and-stack, cabling validation, and equipment installation, network testing and cutover
Work directly with: Local facilities and construction teams, General Contractors and cabling vendors, ISPs during handoffs
Operational Excellence
Participate in global on-call rotations supporting enterprise office networks
Lead incident response for site-related network issues
Drive root-cause analysis and continuous improvement initiatives
Maintain accurate documentation for site designs and configurations
Required Qualifications:
7–10+ years of enterprise network engineering experience
Cisco CCNP Enterprise (required)
Proven experience delivering new office builds from start to finish
Strong hands-on experience with: Cisco Catalyst switching, Cisco wireless (9800), Cisco SD-WAN, Cisco Firepower, Cisco ISE
Strong understanding of structured cabling and facilities requirements
Willingness to travel internationally
Ability to operate independently within construction timelines and onsite constraints
Experience with automation and scripting
Familiarity with AI-enabled monitoring or AIOps platforms
Preferred Qualifications
CCIE Enterprise Infrastructure (written or in progress)
Experience defining global network standards
Experience mentoring engineers
Strong automation and validation mindset
Core Competencies
Act as the final technical authority for site readiness
Strong collaboration with non-technical stakeholders
Ownership of outcomes from design through delivery
You approve designed and acceptance criteria
Comfort operating in unstructured, high-ambiguity environments and the ability to represent the network team as the technical authority onsite.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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