Solution Specialist

About the role

The Solutions Specialist plays a critical role in bringing Everway’s solutions to life for prospective and existing customers. This individual combines deep product expertise, industry knowledge, and strong storytelling skills to deliver tailored, high-impact demonstrations that clearly connect our solutions to customer needs.

Working closely with Account Executives and Customer Success Managers, the Solutions Specialist designs and delivers personalized, value-driven demos that support both new business acquisition and account expansion. As a highly cross-functional partner, they collaborate with Product, Marketing, and Customer Success teams to ensure alignment, strengthen messaging, and continuously improve the effectiveness of our sales approach.

Main responsibilities

• Deliver compelling, customer-centric demonstrations: Partner with Sales and Customer Operations to design and lead tailored demos that directly address customer challenges and goals
• Prepare for success: Facilitate pre-demo planning sessions to align on objectives, use cases, and success criteria
• Drive seamless coordination: Maintain clear, consistent communication with internal stakeholders before, during, and after customer engagements
• Manage scheduling and workflows: Maintain accurate availability via Google Calendar and manage demo requests and activities through Salesforce
• Support scalable sales enablement: Contribute to the development and maintenance of internal resources (e.g., Confluence, Consensus, Showpad) to enhance team effectiveness
• Collaborate cross-functionally: Partner with Marketing, Product, and Customer Success to ensure consistent messaging and continuous improvement of demo content
• Build deep product expertise: Develop and maintain strong knowledge across the Everway product suite and relevant market segments to confidently position solutions

Essential Criteria 

• 3+ years of experience in a customer-facing or product specialist role, preferably within the SaaS or edtech industry.
• Strong understanding of product adoption strategies and the post-sales customer journey.
• Excellent communication and presentation skills, with the ability to explain complex concepts to diverse audiences.
• Proven track record of building strong customer relationships and driving engagement and satisfaction.
• Familiarity with market analysis techniques, including monitoring competition and identifying emerging trends and opportunities.
• Strong organizational skills with the ability to manage multiple tasks and projects effectively.
• Willingness to travel as needed to support customer engagement efforts.

Desirable Criteria

• Experience in product enablement, instructional design, or content development, with a focus on creating resources that support customer learning and success.
• Familiarity with the education sector and the needs of K-12 or higher education institutions.
• Bachelor’s degree or equivalent experience in business, education, or a related field.

Please submit your application by Thursday, April 2nd 2026.

 

Please note: applications may close early due to high demand, so early submission is encouraged.