SOLUTION CONSULTANT Project: Salesforce Center of Excellence (COE) Stand-Up Engagement Model: Outcome-based advisory services (non-configuration heavy) Duration: 1-year contract with potential extension Work Location: Primarily virtual Hours: Standard business hours (8:30am 5:30pm) Experience: 3 5 Years Preferred: Salesforce Admin, Platform App Builder, Sales/Service Cloud Role Overview The Solution Consultant will support business process analysis, solution mapping, proof-of-concepts, intake documentation, and stakeholder engagement across ITS agencies. This role is hybrid functional + light technical advisory. Core Responsibilities " Conduct business process mapping " Develop intake documentation templates " Assist in roadmap planning " Participate in prototype/demos " Create solution-fit evaluation documents " Support documentation of governance frameworks " Assist in defining reusable components " Support monthly reporting inputs " Assist in documenting alternative approaches Required Experience " Salesforce solution design experience " Business process redesign " Strong stakeholder communication " Experience in Service Cloud or similar " Experience in documentation-heavy environments What's Not Clearly Stated (But Needed) " Must understand clicks-not-code approach " Must understand that vendor does NOT perform: • Data cleansing • Data migration • Third-party system management • Project management ownership " Must work through ITS leadership, not directly with third parties " Must operate within government documentation rigor Apply tot his job