• *Role - ServiceNow- TSOM
• *Location
– USA REMOTE (
• *North Carolina, US)
(Remote work is fine, but the candidate must be able to go to the office when required)
• *Rate
– $62/hr. ON C2C OR $52 PER HOUR ON W2
Client -- HCL TECH
• *TSOM Role Overview
The
• *ServiceNow TSOM Consultant/Architect
is responsible for designing, implementing, and optimizing
• *Telecommunications Service Operations Management (TSOM)
solutions on the ServiceNow platform. The role focuses on
• *service assurance, network/service visibility, event correlation, and proactive operations
, enabling telecom organizations to improve service reliability and customer experience.
• *Key Responsibilities
• Design and implement
• *ServiceNow TSOM solutions
aligned with telecom service assurance and operations requirements
• Integrate
• *network, cloud, and infrastructure events
into ServiceNow for centralized visibility and correlation
• Configure
• *service topology and service health views
to map network events to impacted services and customers
• Enable
• *AIOps-driven alert correlation and anomaly detection
to reduce noise and accelerate root-cause analysis
• Drive
• *automation and orchestration
for incident creation, enrichment, and remediation workflows
• Collaborate with
• *NOC, Service Assurance, and IT teams
to improve operational efficiency and MTTR
• Support
• *reporting and dashboards
for operational leadership and service reliability metrics
• Participate in
• *pre-sales, solution workshops, and architecture discussions
where required
• *Required Skills & Experience
• Strong hands-on experience with
• *ServiceNow TSOM
• Solid understanding of
• *ITOM
, including event management and service mapping
• Experience with
• *telecom network operations
(service assurance, alarms, outages, customer impact)
• Knowledge of
• *CMDB, service topology, and data integrations
• Experience working with
• *large-scale, high-volume event environments
• Strong stakeholder communication and solution-design skills
• *Certifications (Preferred)
•
• *CSA & CAD is a Must and ServiceNow CIS – ITOM
(preferred)
•
• *ServiceNow TSOM-related micro-certifications
(preferred)
•
• *CTA / CMA
for senior architect roles
• *Typical Experience Range
•
• *Consultant / Senior Consultant:
6–8 years overall experience, with strong TSOM exposure
•
• *Architect:
8+ years overall experience, including enterprise-scale TSOM implementations