Join Pragma Technologies, an innovative IT company specializing in consulting and technology services across the German-speaking region. With a team of around 50 dedicated professionals, we deliver modern digital solutions and help organizations transform their processes, platforms, and technology landscapes. Pragma Technologies is headquartered in Hamburg, Germany and Lucerne, Switzerland, and has a strong presence across the DACH market.
We are currently looking for a ServiceNow Solution Architect – Strategic Portfolio Management (SPM) to join our growing team. In this role, you will leverage your expertise to design and implement Strategic Portfolio Management solutions on the ServiceNow platform, ensuring alignment with business objectives and enabling organizations to manage their portfolios, projects, and resources more effectively. You will work closely with our consultants, developers, and clients to deliver high-quality implementations and guide customers through their digital transformation journeys.
As part of our dynamic environment, you will have the opportunity to contribute to impactful projects, shape innovative solutions, and grow together with a company that values expertise, collaboration, and forward-thinking technology. Join us in shaping the future of IT solutions across the region.
Tasks
- Design and architect ServiceNow Strategic Portfolio Management solutions based on platform best practices
- Lead and support SPM implementations including modules such as Demand Management, Project Management, Portfolio Management, and Resource Management
- Analyze business requirements and translate them into scalable and maintainable ServiceNow solutions
- Facilitate workshops and design sessions with stakeholders to define processes and solution architecture
- Define solution designs, architecture documentation, and implementation strategies
- Ensure adherence to ServiceNow best practices and minimize unnecessary customization
- Provide architectural guidance to consultants and developers during implementation
- Conduct solution reviews and ensure architectural governance throughout the project lifecycle
- Support presales activities by providing architectural input and solution proposals
- Collaborate with cross-functional teams to deliver successful ServiceNow SPM projects
Requirements
Required Qualifications
- ServiceNow CIS – Strategic Portfolio Management (CIS-SPM) certification (mandatory)
- Several years of hands-on experience with ServiceNow Strategic Portfolio Management implementations
- Proven experience delivering multiple SPM projects in enterprise environments
- Strong understanding of SPM modules such as Demand Management, Project Management, Portfolio Management, Resource Management, and Financial Planning
- Experience designing scalable solutions on the ServiceNow platform
- Ability to translate business requirements into technical solution designs
- Experience facilitating workshops and working with senior business stakeholders
Technical Skills
- Strong understanding of the ServiceNow platform architecture
- Deep knowledge of the ServiceNow SPM data model and processes
- Experience with platform configuration including Flow Designer, Business Rules, and forms
- Understanding of integrations and dependencies with other modules such as ITSM, CMDB, and Enterprise Architecture Management
- Experience with ServiceNow implementation best practices and governance models
Nice to Have
- Additional ServiceNow certifications such as CSA, CAD, or CIS-ITSM
- Experience with Enterprise Architecture Management or Application Portfolio Management
- Experience in large-scale or international ServiceNow implementations
- Experience advising organizations on portfolio governance and transformation initiatives
Soft Skills
- Strong communication and stakeholder management skills
- Ability to explain complex technical topics in a clear and structured way
- Structured and solution-oriented working style
- Experience working with senior stakeholders and decision makers
Benefits
- Creative freedom and the opportunity to shape and implement your own ideas.
- Flexible working hours and the possibility to work remotely.
- Access to modern tools and support from our experienced team.
- Fair compensation and the option for a long-term collaboration.
- The opportunity to be part of a growing company with a clear vision.
- Access to corporate benefits with attractive employee discounts on well-known brands and services.
Gestalten Sie als ServiceNow Solution Architect - SPM die Zukunft der IT bei Pragma Technologies in Hamburg und werden Sie Teil eines führenden Teams im deutschsprachigen Raum.