Service Operations Coordinator / Dispatcher

Reynolds Electric, Plumbing, Heating and Air is hiring a Service Operations Coordinator / Dispatcher to lead daily scheduling and field coordination for their electrical, plumbing, and HVAC teams. The role involves overseeing daily operations, making real-time decisions to optimize technician productivity, and ensuring exceptional customer service.

Responsibilities

• Drive daily revenue by strategically dispatching technicians based on skill set, geography, priority, and opportunity
• Maintain a productive and optimized call board aligned with revenue and performance goals
• Make real-time schedule adjustments to protect efficiency and technician productivity
• Communicate clearly and proactively with customers regarding updates, changes, and expectations
• Coordinate materials, manpower, permits, and multi-trade projects with Logistics to ensure jobs are set up for success
• Ensure accurate job setup, documentation, and clean reporting
• Provide follow-up communication when needed to support a high-quality customer experience
• Partner with technicians, CSRs, and leadership to support daily operational success
• Work collaboratively with technicians, CSRs, and leadership to support daily performance, revenue, and service goals

Skills

• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced, performance-driven environment
• Calm, solution-oriented decision-making under pressure
• Ability to diffuse conflict, demonstrate empathy, and build trust with customers and team members
• Detail-oriented with strong organizational skills and consistent follow-through
• Self-motivated with the ability to work independently while contributing to a team
• Reliable attendance and punctuality with a strong sense of accountability
• Typing speed of 50+ WPM
• Proficiency in Microsoft Outlook and CRM systems
• Prior dispatching, scheduling, hospitality leadership, or service coordination experience
• Trade industry knowledge is a plus

Benefits

• Performance-based profit sharing
• Total annual compensation opportunity of approximately $52,000-$60,000+
• 100% employer-paid medical, dental, and vision for employees
• 401(k) retirement plan with company match
• 80 hours of front-loaded PTO
• 7-9 paid holidays annually
• Monday-Friday schedule - no weekends or on-call
• Remote work available for candidates with 5+ years of industry and NexStar experience

Company Overview