Overview
Location: Remote (United States)
Employment Type: Contract – Joining Trissential’s client team
Make an Impact Supporting Enterprise Software Licensing Operations
If you’re an experienced IT Analyst who thrives in structured environments, enjoys problem‑solving through tickets, and loves working inside ServiceNow and SAM Pro, this is a role where your expertise truly matters. Trissential is seeking a Senior IT Solution Analyst to join our client’s Software Asset Management team supporting software licensing, compliance, portals, approvals, and audit readiness across a highly collaborative internal environment.
This is a great fit for someone who knows software license types, works well inside standardized processes, and enjoys partnering closely with procurement, sourcing, and SAM stakeholders.
What’s in It for You?
- A role where your expertise directly impacts compliance, cost optimization, and software governance
- A structured, well‑supported onboarding experience with clear expectations
- A collaborative work environment working with sourcing, procurement, and SAM professionals
- The chance to work with modern tooling such as ServiceNow SAM Pro, licensing portals, documentation repositories, and structured ticket queues
- Internal‑facing focus—no external customer support
- A long‑term opportunity with potential for future full‑time conversion
Your Role & Responsibilities
In this position, you will:
- Work extensively in ServiceNow, including SAM Pro, supporting ticket flows and licensing operations
- Process and approve software purchase requests and service requests
- Manage software licensing portals, repositories, and entitlements
- Review, interpret, and document End User License Agreements (EULAs) and general licensing terms
- Support internal and external software audits, pulling data, documentation, and evidence
- Collaborate daily with sourcing, procurement, and internal SAM team members
- Assist with ROI analysis, software lifecycle management, vendor transitions, and end-of-life planning
- Maintain accurate documentation to ensure audit readiness and strong governance
- Prioritize multiple tasks while maintaining quality and consistency in a structured environment
Skills & Experience You Should Possess
You’ll succeed in this role if you bring:
- 6–9 years of experience as an IT Analyst, Licensing Analyst, Operations Analyst, or similar
- Hands‑on ServiceNow experience, ideally including SAMPro
- Experience working with software licensing, portals, purchase approvals, and service request workflows
- Ability to read, interpret, and document licensing agreements and EULAs
- Comfort working in ticket‑based operational environments
- Strong process discipline, attention to detail, and ability to follow defined workflows
- Strong communication skills and collaborative working style
Bonus Points If You Have
- SAMPro certification
- Experience supporting internal or external audits
- Exposure to compliance, asset management, or vendor management environments
Education & Certifications You Need
- Certifications (including SAM Pro) are a plus but not mandatory
What We Offer
At Trissential, we value expertise, collaboration, and opportunity. By joining our client’s team, you’ll make an impact while enjoying a supportive and growth‑oriented environment.
- Competitive Compensation – $78–$88 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
- Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off – Offers paid time away from work
- Work fully remote within the U.S.
- Structured onboarding with strong support from sourcing and SAM leadership
- Opportunity for potential full-time conversion pending client approval
Please note: This role is only open to individuals authorized to work in the United States.
Ready to Join a Team Where Your Licensing Expertise Matters?
If you're excited to step into a high-impact SAM role with a collaborative client team, apply today and take the next step in your IT career with Trissential!