Title: Senior Field Training Specialist
Exempt Status: Exempt
Management Level: Individual Contributor
Reports To: Director, Retail Training
Job Summary: The Field Training, Senior Specialist is responsible for motivating and training retail sales associates within the scope of 2-3 regions to deliver a consistent and exceptional customer experience that drives sales performance and promotes the Mattress Firm vision to become America's most trusted authority on sleep. Their primary focus is ongoing sales training while still supporting New Hire education to ensure a cohesive learning experience across all tenures.
Essential Responsibilities
- Lead the execution of learning and development programs and initiatives including coordination, facilitation and evaluation within the scope of 2-3 regions.
- Provide training in settings such as classroom, hands-on practice, Virtual Instructor Led Training and on-the-job using a variety of instructional techniques.
- Act as strategic partner to our Learning Programs Team to influence the development, implementation, and management of training programs, working closely with Sales Support Center stakeholders to provide feedback.
- Coach and motivate management and retail sales associates to improve knowledge and performance in stores, with a strategic focus on targeted training opportunities across designated areas.
- Establish educational direction, mentorship, and provide constructive feedback.
- Create comprehensive reports, analysis, and evaluations of training to help monitor completion and effectiveness.
- Provide timely updates on associate training progress to relevant stakeholders
- Help drive change to CX (Customer Experience) behaviors, through strong cross-functional relationships, to ensure the Sleep Experts have the tools needed to deliver great experiences.
- Post implementation of projects, review (qualitatively and quantitatively) how the program is working, identify changes needed, and implement next-up initiatives.
- Partner with DRT, DVP, RVPs, and other key field stakeholders to ensure the voice of the field and needs of the customer are incorporated into all solutions developed.
- Complete all required training modules and certifications prior to the due date.
- Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
- Uphold professional communication standards and brand representation in all interactions
- Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
- Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
- Maintains a high level of ownership by delivering work on time, engaging in timely cross-functional collaboration, and driving progress through self-motivation and initiative
- Assist the DRT in the onboarding and development of new Field Training Specialists
- Partner with and influence District Managers in the delivery of effective sales training
Non-Essential Responsibilities
- Execute company initiatives and other activities requested by supervisor.
- Update job knowledge by participating in educational opportunities.
- Contribute ideas on ways to optimize or improve the team, the department, and the Company.
Education
- Bachelor's Degree Education, Human Resources, Business or related field preferred
Professional Experience
- 2+ Years Relevant and progressive experience in store leadership and/or training required
- 2+ Years Experience within specialty retail industry preferred required
- 1+ Years Experience within Field Training Specialist role or equivalent required
Skills List
- Skilled in developing and delivering effective presentations.
- Effectively plans time to allow efficient completion of tasks in timely manner.
- Sets clear and specific goals and regularly check on progress towards those goals.
- Ability to accurately convey a message to others through written, verbal and non-verbal communication.
- Appropriately acts in the moment to specific situations based on insights and perceptions.
- Creative ability to invent and develop original ideas and turn new and imaginative ideas into reality.
- Ability to lead complex campaigns involving cross functional teams from concept to completion.
- Skilled at building rapport with individuals at all levels of an organization.
- Ability to build a common identity with others that aligns with company goals and fosters mutual respect.
- Ability to encourage differences of opinion and manage disagreements in a constructive manner.
Competencies
Knowledge
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook Medium
- Knowledge of industry trends in the competitive landscape. Medium
Licenses and Certifications
Physical Demands
Store Environment
- Sitting or standing for up to 8+ hours
- Walking frequently
- Able to engage and speak to customers
- Reaching with hands and arms
- Moving and lifting 50+ lbs
Scope
- Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
- Uses policies and general objectives with little functional guidance. Rarely refers specific cases to manager unless clarification or interpretation of organization policies is involved.
Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.