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About Arenaflex Streaming
Welcome to arenaflex, where we bring the magic of storytelling to millions of fans and families around the globe. As part of the broader arenaflex entertainment ecosystem, our streaming division operates at the forefront of digital media innovation, managing world-class platforms including Disney+, Hulu, ESPN+, and Star. We are dedicated to delivering premium content that entertains, inspires, and connects people across all corners of the world.
Within the Immediate-to-Consumer group at arenaflex, we oversee the strategic development and operational excellence of our streaming services. Our team works tirelessly to ensure that subscribers receive the best possible experience—from seamless content delivery to transparent and timely communications about their accounts. We believe that every subscriber interaction is an opportunity to build trust and demonstrate our commitment to customer satisfaction.
As we continue to grow our streaming portfolio, we are seeking a talented and motivated Senior Data Analyst to join our Subscriber Operations Analytics team. This is a exceptional opportunity to contribute to the backbone of our subscriber communication infrastructure while working alongside brilliant minds in data science, engineering, and business operations.
Position Overview
We are looking for an experienced data professional who thrives in a fast-paced, collaborative environment and is passionate about using data to drive meaningful business outcomes. As a Senior Data Analyst at arenaflex, you will play a critical role in managing subscriber messaging and remediation efforts across our streaming platforms. Your work will directly impact millions of subscribers, ensuring they receive timely, accurate, and legally compliant communications about their accounts.
This position requires a unique blend of technical expertise, business acumen, and cross-functional collaboration skills. You will serve as a key liaison between our data engineering teams and business stakeholders, translating complex technical requirements into actionable insights and reliable subscriber communications.
Key Responsibilities
As a Senior Data Analyst at arenaflex, you will be entrusted with several mission-critical responsibilities that keep our streaming services running smoothly and our subscribers informed:
- Subscriber Messaging Management: Oversee the ingestion and documentation of data requirements related to subscriber messaging initiatives, including cost increases, subscriber plan changes, and new data collection efforts. Ensure that every subscriber receives the appropriate communication at the right time.
- Incident Remediation: Identify subscribers impacted by platform incidents requiring remedial action. Collaborate with incident management, Business Operations, and engineering teams to ensure subscriber account integrity and that customers receive appropriate credits or refunds when warranted.
- SQL Query Development: Develop complex queries based on required business logic, including legally binding determinations, to accurately identify subscriber cohorts for messaging and remediation purposes. Your queries will power communications that reach millions of subscribers.
- Cross-Functional Communication: Translate business requirements into technical specifications for engineering teams while providing concise summaries of technical progress, challenges, and roadblocks to business stakeholders at all levels of the organization.
- Technical Infrastructure Expertise: Build and maintain a deep understanding of subscriber data architecture and the technical systems that underpin our subscriber information infrastructure. Become the go-to expert for data lineage and system dependencies.
- Project Planning & Delivery: Manage project planning and timelines while overseeing cross-functional delivery to ensure readiness for critical business events, product launches, and seasonal peaks in subscriber activity.
- Process Optimization: Drive alignment across Data, Business Operations, and Finance teams through the development of robust communication processes and operational playbooks that scale with our growing subscriber base.
- Reporting Solutions: Collaborate with Data Product and Data Quality Engineering teams to design robust reporting solutions that minimize data incidents and provide accurate, real-time insights into subscriber metrics and communications performance.
Essential Qualifications
To succeed in this role, you must bring a strong foundation of technical skills and professional experience:
- Technical Experience: A minimum of 2 years of professional experience developing in SQL, with specific expertise in ETL processing pipelines. You should be comfortable writing complex queries, optimizing performance, and working with large datasets.
- Analytical Background: At least 2 years of experience in analytical roles, demonstrating your ability to derive insights from data and translate them into actionable business recommendations.
- Communication Skills: Proven experience delivering technical and analytical concepts to diverse audiences, ranging from executive leadership to technical engineering teams. You must be able to present complex information clearly and persuasively.
- Programming Knowledge: Familiarity with Python, R, or other statistical programming languages for data analysis and visualization.
- Data Visualization Tools: Hands-on experience with data analysis and visualization platforms such as Tableau, Looker, Chartio, or similar tools to create compelling dashboards and reports.
- Interpersonal Skills: Strong verbal and written communication abilities, with a track record of building effective relationships across functional teams.
- Education: Bachelor's degree in a relevant field such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience.
Preferred Qualifications
While not required, the following qualifications will help you stand out and excel in this role:
- Statistical Expertise: Strong understanding of statistical concepts including hypothesis testing, regression analysis, and experimental design. Experience applying these concepts to real-world business problems.
- Advanced Education: Master's degree or higher in a quantitative discipline, which demonstrates deeper expertise in analytical methodologies.
- Workflow Automation: Knowledge of Apache Airflow or similar workflow orchestration platforms for managing data pipelines and scheduled jobs.
- Streaming Industry Experience: Familiarity with subscription-based business models, streaming media platforms, or direct-to-consumer (DTC) services.
- Regulatory Compliance: Understanding of legal and regulatory requirements related to consumer communications, data privacy, and subscriber notifications.
Skills & Competencies
Beyond technical qualifications, we value candidates who demonstrate the following competencies:
- Analytical Thinking: The ability to approach complex problems methodically, break them down into manageable components, and develop data-driven solutions.
- Attention to Detail: A commitment to accuracy and precision, recognizing that errors in subscriber communications can have significant legal and reputational consequences.
- Adaptability: The flexibility to thrive in a dynamic environment where priorities may shift and new challenges emerge regularly.
- Initiative: A proactive mindset that drives you to identify opportunities for improvement rather than waiting to be asked.
- Collaboration: Genuine enjoyment of team-based work and the ability to contribute effectively to cross-functional projects.
- Time Management: Strong organizational skills with the ability to manage multiple concurrent projects and meet tight deadlines.
Career Growth & Learning Opportunities
At arenaflex, we are deeply invested in the professional development of our team members. As a Senior Data Analyst, you will have access to numerous opportunities for growth and advancement:
- Career Path Advancement: This role serves as a launching pad for future leadership positions in data analytics, business intelligence, or program management. Top performers often transition to Senior Manager, Director, or Principal Analyst roles.
- Skill Development: We offer comprehensive training programs, including technical certifications, leadership development, and exposure to cutting-edge analytics tools and methodologies.
- Cross-Functional Exposure: Working closely with teams across Data Engineering, Product, Finance, and Operations will broaden your understanding of how a major entertainment company operates.
- Industry Insights: Gain firsthand experience in the rapidly evolving streaming media industry, with access to internal learning resources and industry research.
- Mentorship: Both receive mentorship from senior leaders and mentor junior team members, fostering a culture of continuous learning and knowledge sharing.
Work Environment & Culture
Life at arenaflex is about more than just work—it's about being part of a passionate team that believes in the power of storytelling. Our culture is built on creativity, collaboration, and a shared commitment to delivering extraordinary experiences to our subscribers.
We offer a flexible work environment that balances remote work with collaborative in-office sessions. Our team values work-life integration and understands that the best ideas often come when people have the freedom to work in ways that suit their individual needs. You'll join a diverse team of talented professionals who support each other, celebrate successes, and continuously strive for excellence.
Our offices feature state-of-the-art amenities, collaborative spaces designed for team brainstorming, and easy access to the content that inspires us. Whether you're attending a team meeting, collaborating on a project, or enjoying a casual conversation with colleagues, you'll find an environment that fosters innovation and creativity.
Compensation & Benefits
We recognize that our team members are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits:
- Competitive Salary: The hourly rate for this position ranges from $20 to $30 per hour, commensurate with experience and qualifications.
- Health & Wellness: Comprehensive medical, dental, and vision insurance plans to support your health and well-being.
- Paid Time Off: Generous vacation policy, paid holidays, and personal days to help you recharge and maintain work-life balance.
- Retirement Plans: 401(k) retirement savings plan with company matching to help you plan for the future.
- Professional Development: Annual learning and development budget to support your career growth.
- Employee Perks: Access to exclusive content, theme park discounts, and special offers on arenaflex products and services.
- Parental Leave: Paid parental leave for new parents to welcome their little ones.
Join Our Team
If you're ready to make an impact at one of the world's leading entertainment companies, we encourage you to apply for this exciting opportunity. At arenaflex, you'll be part of a team that's transforming how people experience storytelling, and your contributions will matter.
We are looking for candidates who are passionate about data, driven by curiosity, and excited about the opportunity to shape the future of streaming media. If you have the skills and experience we're seeking, we'd love to hear from you.
Apply today and take the first step toward an rewarding career at arenaflex, where imagination meets innovation and every team member plays a vital role in creating magical experiences for audiences worldwide.