As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.
AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.
As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.
Job Description
Position Summary
Review, analyze and inspect insurance contracts, application, production, and acreage report processing, research, written agreements, scanning, completing policy reviews, delegation and coaching, and always provide exceptional customer service.
Essential Duties & Responsibilities
- Provide exceptional customer service.
- Obtain policy from agents.
- Verify correctness of applications.
- Verify acreage and production reports.
- Research agent questions.
- Meet agent deadlines established by Risk Management Agency (RMA) policy and procedure.
- Teach agents to use the system.
- Review applications for renewals.
- Data Entry including policy information, production data, acreage report data, etc. and updates records. Confirms accuracy of information
- Maintain effective, professional, and productive agent relationships.
- Answer calls and emails from agents and research agent questions.
- Attend training classes to further education and knowledge within the crop insurance industry.
- Obtain knowledge of a variety of crop insurance requirements.
- Confirm and verify policy forms in accordance with RMA guidelines and approve acceptance.
- Interpret FCIC policies.
- Work Policy Acceptance and Storage System (PASS) Errors and help train other Underwriters how to access and work errors.
- Submit and process RMA exceptions.
- Process production and acreage reports.
- Conduct policy Reviews including but not limited to, applications, production, acreage, and quality assurance.
- Excellent customer service skills with ability to keep customers as the top priority.
- Analytical and problem-solving skills.
- Excellent attention to detail.
- Ability to work independently or as part of a team.
- Ability to perform work without direct supervision.
- Complete assigned reviews.
- Other duties as assigned.
Position Requirements
- Knowledge of the MPCI program and the applicable underwriting rules and procedures.
- Ability to learn and understand what information is needed to process insurance policies, FCIC rules and regulations, policy provision, etc.
- Ability to understand printed policy information, such as manuals, handbooks, and actuarial documents and to apply information to work tasks.
- Basic keyboarding skills, ten-key skills, and the ability to enter information rapidly and accurately into the computer.
- Ability to comprehend agents’ questions and concerns over the telephone and to provide correct, courteous answers.
- Ability to organize and prioritize multiple tasks.
- Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
- Ability to learn and apply company terminology, processes, and systems.
- Ability to learn and develop skills in the use of department equipment.
- Ability to perform basic and complex mathematical calculations.
- Ability to remain calm and professional.
- Ability to work well with people in a team environment.
- Ability to work from oral and written communications.
- Ability to maintain confidentiality.
- Ability to assist in other work-related areas as required.
- Able to work in a team environment.
- Use of general office equipment
- Train other Underwriting team members
As well as duties listed above, individuals in this role will be reviewed and coached on:
- Performance (Research, Availability, Timeliness, Attitude)
- Initiative/Adaptability (Willingness to take on more, roll with the changes, Change/Adapt to new people, groups, management, systems, etc.
Education and Work Experience:
Education
Required - High school diploma or equivalent, or equivalent combination of education and experience.
Experience
Required – Experience in crop insurance.
Preferred – 5+ years related experience preferred.
Physical Requirements & Work Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Ability to stand or sit constantly/continuously.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Environmental Conditions
The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.
The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.
Travel required for meetings and trainings.
Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.
At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
- Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
- Pharmacy benefits with mail order options.
- Dental benefits including orthodontia benefits for adults and children.
- Vision benefits.
- Health Care & Dependent Care Flexible Spending Accounts.
- Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
- Company-paid Disability benefits with very competitive salary continuation payments.
- 401(k) Retirement Savings Plan with competitive employer contributions.
- Competitive paid-time-off programs, including company-paid holidays.
- Competitive Parental Leave Benefits & Adoption Assistance program
- Employee Assistance Program
- Tax-Free Commuter Benefit
- Tuition Reimbursement & Professional Qualification benefits.
Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V