About Pantheon
Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.
The Role
Reporting to the Head of CRM Systems, you will design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools. Working closely with a Business Analyst, you will translate ambiguous business requirements into complete, scalable technical solutions.
What You Need to Succeed:
- Lead the technical design and deployment of medium to large-scale features independently over weeks to months-long cycles, ensuring high-quality, maintainable solutions.
- Take business requirements with some ambiguity and implement complete solutions, including object configuration, automation, reporting, and security settings
- Proactively identify and manage cross-functional dependencies, coordinating with teams like Finance, Revenue Operations, and Security to ensure comprehensive solution delivery and governance.
- Serve as technical reviewer for junior application developer submissions, enforcing coding standards and best practices.
- Configure and maintain Salesforce declarative development and Zendesk workflows (triggers, automations, macros, SLA policies)
- Administer and optimize sales engagement tools (e.g., ZoomInfo, Gong, SalesNav)
- Perform and drive proactive system maintenance, including regular Security Reviews, Release Updates, Health Checks, and Optimization efforts
- Cross-train on adjacent systems to increase team flexibility and reduce single points of failure
- Drive improvements to assigned systems - identify needed changes and implement them
- Build quality configurations with peer reviews, testing, proper rollout, and monitoring
- Provide second-level support and maintain technical documentation
- Mentor and guide 1-2 junior application developers on technical issues and best practices for ticket resolution
What You Bring to the Table
- 5+ years of Salesforce/CRM administration experience
- 3+ years customer support platform experience (Zendesk, Gainsight, SupportLogic)
- Experience with sales engagement tools, marketing platforms, and GTM integrations
- Track record of independently completing medium-scope projects
- Proven experience in mentoring and onboarding junior team members.
- Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferred
- Zendesk Administrator Certification preferred
- Strong understanding of assigned systems with the ability to identify and drive improvements
- A demonstrated ability to investigate and resolve areas of ambiguity in business requirements to drive clear technical direction
- Strong prioritization, communication, and problem-solving skills
- A self-starter with a builder's mentality and a natural curiosity to improve efficiency
Nice to Haves
- Additional Salesforce Certifications (App Builder, Platform Developer I, Sales/Service Cloud Consultant)
- Understanding of ITIL principles and customer service best practices
- Zendesk Certifications or Salesforce Trailhead Ranger status
- SOQL/SQL, APIs, webhooks, or iPaaS platforms (Workato, Zapier, Mulesoft)
- Experience with Gong, ZoomInfo, HockeyStack, Chat technologies, Braze, or SupportLogic
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental, and Vision
- Paid parental leave (plus fertility, adoption, and other family planning benefits)
- In-office workspace (San Francisco)
- Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
- Events and activities both team-based and company-wide that inspire, educate, and cultivate
Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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