Scrum Master

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

 

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

 

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

 

Job Description Summary

The Scrum Master will apply agile scrum methodologies to drive product delight and delivery from initiation through implementation to ensure successful delivery of features. This position will work across the organization to engage appropriate internal and external partners to assure successful analysis, option determination and tactical execution. The Scrum Master will identify and remove roadblocks to the team’s daily progress. They also encourage and facilitate collaboration, which is a cornerstone of agile development. They will also look after the process-oriented aspects of scrum, such as task board administration, meetings, reviews, etc. They also try to reduce waste and optimize processes where possible.

Location: Remote (United States)

 

Key Responsibilities:

• Serve as Scrum Master for multiple teams and ability to work with other Scrum Masters to coordinate Sprints and statuses
• Lead backlog planning, daily scrums, stand-ups, sprint reviews, retrospectives, and meetings to monitor project progress, velocity, delivery to commitment for the sprint and resolve any issues the team may be experiencing.
• Follow the Agile methodologies and keep the team(s) on track.
• Work with BA’s and the EPMO to develop project specs, manage the project plan, and work with teams to execute plans.
• Communicate and document sprint status, burn-down and strategic recommendations to team members and senior management on a regular basis.
• Create and maintain sprint dashboards and ensure required data is updated.
• Proactively escalate issues and risks accordingly via the appropriate channels.
• Supports and coaches the Product Owner, preserves collaborative relationships, and communicates extensively with the global community, identifies and removes impediments while maintaining a healthy and transparent relationship.
• Facilitates and coach teams to progress toward goals and commitments through improvement in quality, predictability, flow and velocity.
• Facilitates improvements in practices / processes within teams as it applies to the Agile Methodologies.
• Facilitates and schedules Scrum ceremonies including daily standups, backlog refinement, sprint planning, team demos and retrospectives and ensure the ceremonies adhere to cadences and respective rules for each.
• Facilitate Scrum of Scrums to coordinate between multiple scrum teams and organizations.
• Facilitate release planning sessions and manage the release process.
• Coordinate with other departments such as Change Management and Product Support to coordinate changes and releases in accordance with the SDLC and ESSA defined processes.
• Focuses on improving team dynamics, performance, and management of conflicts all the while
• exhibiting lean agile and scrum principles in all actions.
• Participate with Enterprise Architecture and Senior Managers with defining SOPs. Be able to clearly understand organizational culture and mission to best deliver upon roles and responsibilities.

 

Qualifications:

• Solid understanding for SDLC (required)
• Proactive Planner and Proactive Risk mitigator (required)
• Solid understanding of IT project management
• Bachelor’s Degree
• 5+ years of experience in information technology (IT) project management or scrum master on IT projects
• 3+ years of experience in a Scrum environment
• Scrum Master certification (required) (SAFe or XP)

 

Key Competencies:

• Team Player and Servant Leader
• Problem solver and solution finder
• Able to clearly communicate in verbal/non-verbal and written forms to articulate themselves.
• Able to have clear, professional, and open dialogue with team members, other departments, partners/vendors, and direct management.
• Demonstrates high competency with Scrum processes, TDD, BDD, and other Agile Methodologies.
• Demonstrates the ability to work together in a collaborative way.
• Demonstrates the ability to build relationships both inside and outside of individual teams.
• Demonstrate the ability to learn systems to acquire information to resolve impediments.
• Able to create plans to ensure work gets completed. Able to organize themselves to ensure that processes are followed, and work is completed in a timely manner

 

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Manager Video Interview
• Team Panel Video Interview    

 

Why you’ll love working here:

• Award-Winning Culture:
  We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
  Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
  Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
  From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
  Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

 

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver license with proof of insurance.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.