Sales Development Representative

BigCommerce is a company focused on empowering businesses through an open, AI-driven commerce ecosystem. They are seeking a Sales Development Representative to manage outbound prospecting, qualify leads, and create opportunities for Account Executives while contributing to pipeline growth and maintaining CRM data.

Responsibilities

• Own outbound prospecting across a defined territory — researching accounts, identifying the right contacts, and executing multi-channel outreach (phone, email, LinkedIn)
• Book and hand off meetings for AEs — with clear context, confirmed fit, and a warm transition
• Maintain a high-quality, up-to-date CRM with next steps, notes, and accurate pipeline data
• Contribute to sequence and messaging improvement by sharing what’s working and flagging what isn’t
• Hit and exceed monthly targets for meetings booked, opportunities created, and pipeline sourced
• Work alongside an Account Executives and their targeted account list, collaborating on specific vertical outreach strategies
• Network with partners to develop joint campaigns — owning the outreach, follow-up, and meeting creation that comes from those relationships
• Attend events and trade shows with a full-cycle approach — executing pre-event meeting bookings and structured post-event follow-ups to convert attendance into pipeline

Skills

• 6+ months of SDR or outbound sales experience with a consistent track record of hitting pipeline targets
• A structured approach to prospecting — you use research, prioritize accounts thoughtfully, and follow up with intent
• Strong communication skills: clear, confident, and concise — whether on the phone, in an email, or on a voicemail
• Resilience and emotional consistency — you bounce back quickly and don't let a rough morning derail your afternoon
• Genuine coachability — you seek feedback, apply it quickly, and see every conversation as a chance to improve
• Healthy competitiveness — you want to win and help the team win, without the ego
• Process discipline — you follow up when you say you will, maintain your CRM without being asked, and respect systems
• Ambition to grow — you're building toward AE or a broader sales career and you treat this role as the foundation
• Salesforce and Outreach — our primary CRM and sales engagement platform preferred
• AI prospecting and productivity tools such as Actively AI, ChatGPT, and Claude
• Intent and tech-stack intelligence tools such as 6sense and Wappalyzer
• G Suite (Gmail, Docs, Sheets, Calendar)
• Familiarity with SaaS and/or ecommerce — able to speak credibly about common business challenges in these spaces
• Previous SDR experience working alongside and collaborating with an AE or AD
• B2B/Manufacturing experience

Company Overview