Zimmer Biomet is a global medical technology leader committed to enhancing patient mobility. The Sales Associate I provides technical, clinical, and logistical support to the sales team and healthcare providers, building expertise in Zimmer Biomet’s products while ensuring successful surgical cases and high customer satisfaction.
Responsibilities
- Attends and participates in weekly and monthly sales team meetings as a valuable contributor
- Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency
- Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers
- Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS
- Post-procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment
- Provide on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff
- Assist in implementing and integrating medical devices or clinical solutions into clinical practice
- Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations
- Collaborate with sales and marketing teams to support product launches and customer engagement initiatives
- Gather clinical feedback from end-users and relay insights to internal teams for product development and improvement
- Support clinical trials, including site initiation, training, monitoring, and documentation as needed
- Ensure compliance with regulatory and ethical standards in all clinical interactions
- Provides after hour and/or evening case coverage and add on case coverage for team and/or territory
- Includes weekend and on-call case coverage and add on case coverage for team and/or territory
- Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
- Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
- Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training
Skills
- A minimum of an associate's degree, medical certification, or equivalent education and experience is required
- 0-2 years of sales or sales service experience in medical device or surgical
- Must be mobile and willing to travel
- Willing and capable of carrying weights up to 50 lbs
- Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques
- Effective verbal and written communication, translating technical knowledge into practical guidance
- Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings
- Builds trust and credibility with clinical staff and surgeons
- Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy
- Strong team orientation and collaboration with sales reps, hospital staff, and peers
- Organizational skills to manage multiple facilities, priorities, and documentation
- Proactive in preparation, including reviewing case schedules and equipment readiness
- Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously
- Communicate clearly in verbal and written form in English
Benefits
- Development opportunities
- Robust employee resource groups (ERGs)
- Flexible working environment
- Location specific competitive total rewards
- Wellness incentives
- Culture of recognition and performance awards
Company Overview
Zimmer Biomet is a medical device manufacturing company that offers orthopedic reconstructive, spinal, and trauma devices. It was founded in 1927, and is headquartered in Warsaw, Indiana, USA, with a workforce of 10001+ employees. Its website is https://www.zimmerbiomet.com/en.