Experienced Customer Service & Support Representative – Virtual Work at Home Opportunity in arenaflex's Customer Care Center
**Rewritten Job Description:**
Join arenaflex's Customer Care Center as a Full Time Virtual Work at Home Customer Service & Support Representative
At arenaflex, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full Time Virtual Work at Home Customer Service & Support Representative within arenaflex's Customer Care Center, you will have the opportunity to work from home on a daily basis, serving customers across multiple channels and locations.
Job Profile
As a Customer Service & Support Representative, you will be responsible for performing customer service activities and initiatives for a broad range of products, services, and problem resolution that occurs across multiple channels for our customers. You will receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served.
Key Responsibilities:
- Receives, investigates, and responds to customer inquiries regarding products, services, and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
- Maintains high levels of customer satisfaction consistent with arenaflex's core values. Demonstrates commitment to quality through customer and service partner interactions.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
Competencies
arenaflex Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Essential Competencies:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support arenaflex's Enterprise Risk Management Framework.
- Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
- Customer Experience Management - Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
- Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
- Effective Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations.
- Knowledge of a Specific Customer Support Function - Knowledge of and ability to assist customers with a specific type of support.
- Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations.
- Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
- Tech Savvy - Advise, educate, and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well-being.
Work Experience and Education
Roles at this level typically do not require a university/college degree, high school diploma, or GED, however, may require related experience or product knowledge to accomplish primary duties. Typically, 1-2 years of experience in a customer service or support role is preferred.
Disability Accommodations Statement
The arenaflex workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the arenaflex Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected].
Equal Employment Opportunity (EEO)
arenaflex provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how arenaflex may use or disclose your personal information in our hiring practices.
Apply Now!
Ready to join arenaflex's Customer Care Center as a Full Time Virtual Work at Home Customer Service & Support Representative? Click the link below to apply:
We look forward to hearing from you!