At arenaflex, we're not just a retail company - we're a community that's passionate about delivering exceptional customer experiences. As a Retail Part Time Customer Service Supervisor at arenaflex, you'll be at the forefront of creating a positive and engaging atmosphere for our customers. You'll lead by example, inspiring your team to provide top-notch service, and drive sales through effective merchandising techniques.
**Job Description**
As a Retail Part Time Customer Service Supervisor at arenaflex, you'll play a vital role in promoting an excellent customer experience. You'll oversee a team of Associates at the front of store, ensuring prompt, courteous customer service and promoting loyalty programs. Your responsibilities will include:
* Creating a positive internal and external customer experience
* Promoting a culture of honesty and integrity; maintaining confidentiality
* Taking an active role in training and mentoring Associates on front end principles
* Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
* Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
* Addressing customer concerns and issues promptly, ensuring a positive customer experience
* Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
* Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
* Providing and accepting recognition and constructive feedback
* Partnering with Management on Associate training needs to increase effectiveness
* Ensuring adherence to all labor laws, policies, and procedures
* Promoting credit and loyalty programs
* Supporting and participating in store shrink reduction goals and programs
* Promoting safety awareness and maintaining a safe environment
* Other duties as assigned
**Who We're Looking For: You**
We're seeking a motivated and customer-focused individual who is available to work a flexible schedule, including nights and weekends. If you have:
* A strong understanding of merchandising techniques
* The ability to multi-task and prioritize tasks effectively
* Strong communication and organizational skills with attention to detail
* The ability to respond appropriately to changes in direction or unexpected situations
* A team player mentality, working effectively with peers and supervisors
* The ability to train others
* 1 year retail experience and 6 months of leadership experience
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Associate discount
* EAP (Employee Assistance Program)
* Smoking cessation program
* Bereavement leave
* 401(k) Associate contributions
* Child care and cell phone discounts
* Pet and legal insurance
* Credit union membership
* Referral bonuses
* Opportunities for career growth and professional development
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on the values of:
* Respect and empathy for all individuals
* Open communication and transparency
* Continuous learning and development
* Innovation and adaptability
* Community involvement and social responsibility
**Compensation and Perks**
As a Retail Part Time Customer Service Supervisor at arenaflex, you'll enjoy a competitive salary and benefits package, including a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Retail Part Time Customer Service Supervisor at arenaflex.