Summary
The Senior Systems and Information Technology Specialist serves as the primary internal administrator for the company’s systems and IT needs, with a strong emphasis on Yardi property management software and other related platforms. Qualified candidates will have business and/or property management knowledge and experience and possess strong customer service qualities.
This position works closely with both corporate and property management users to provide technical support for hardware, software, systems, and network issues. Support activities include intake, triage, and resolution of support tickets and, as necessary, escalation of complex issues to third party systems and IT vendors. The position also assists with system maintenance, user account management, and cybersecurity practices across the company.
Essential Duties and Responsibilities:
- Serve as the primary point of contact for support tickets related to general IT issues and systems, including Yardi, RealPage and other ancillary systems.
- Troubleshoot and resolve system and IT-related issues, escalating complex problems to 3rd party support vendors as needed.
- Track and report on key ticket metrics such as volume, type, resolution times, and recurring trends.
- Identify recurring systems and IT issues and recommend solutions and/or process improvements.
- Develop and automate reports and dashboards that support data-driven decision-making across corporate departments and property assets.
- Coordinate user accounts, system configurations, and permissions across corporate and property platforms with 3rd party vendor support if needed.
- Manage 3rd party IT and system vendor relationships and agreements.
- Coordinate IT and systems set-up for all new properties under management.
- Promote continued awareness around adoption of critical tools and technologies.
- Manage IT software, SaaS resources and hardware inventories.
Education and Experience:
- Associate degree preferred, minimum of high school diploma.
- 3+ years minimum experience with property management software and systems, with a particular emphasis on Yardi
- Advanced experience with Microsoft products (Microsoft 365 preferred)
- Preferred: 2+ years Multifamily industry experience