Note: The job is a remote job and is open to candidates in USA. TalentPop App is a company seeking a French-English Customer Support Representative to join their global team. The role involves responding to customer inquiries in both languages, providing guidance for technical or order-related issues, and ensuring customers feel supported and valued.
Responsibilities
- Respond to customer inquiries in French and English via chat, email, and calls
- Offer step-by-step guidance to resolve technical or order-related issues
- Keep accurate records of customer interactions
- Share insights from customer feedback to improve our products and processes
- Work closely with a friendly, supportive remote team
Skills
- 1+ year of remote/online experience in customer service or a similar role
- Excellent written and verbal communication skills
- Calm and solution-focused under pressure
- Fluent in French and English
- A laptop or desktop with an i5 processor or better
- High-speed internet (25 Mbps or faster for both upload and download speed)
- A quiet workspace for calls
- Experience with bilingual customer support is an advantage
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
- Familiarity with E-Commerce and CRM systems is a plus
Benefits
- Fully remote—work from anywhere
- Competitive pay with regular reviews
- Paid time off for rest and recharge
- Monthly health stipend
- Bonuses based on performance
- A team that values collaboration, growth, and respect
Company Overview
It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http://talentpopapp.com.