[Remote] Weekend Call Center & Scheduling Agent

Note: The job is a remote job and is open to candidates in USA. Rainbow Grooming Company, LLC is hiring a Weekend Client Relations & Scheduling Coordinator to manage client communication, scheduling, and weekend operational support. This role requires strong organizational skills and the ability to handle multiple tasks while providing excellent customer service to both new and existing clients.

Responsibilities

• Answering incoming phone calls from new and existing clients
• Responding to a high volume of client text messages throughout the day
• Responding to website chats, social media inquiries, emails, and online booking requests
• Scheduling new appointments for new clients and existing clients
• Rescheduling existing appointments clearly, efficiently, and professionally
• Reviewing and approving online booking requests only after verifying that the appointment details are appropriate
• Asking critical grooming and scheduling questions so groomers arrive prepared for the services needed
• Supporting pet parents with professionalism, empathy, and good judgment, including when a pet is sick, has passed away, or a client needs thoughtful guidance
• Using company resources, including a custom knowledge base, to answer questions accurately and support clients well
• Communicating with groomers and maintenance personnel throughout the weekend regarding important schedule changes and operational needs
• Managing recurring schedule changes, including cadence adjustments and future booking updates
• Looking ahead at the schedule to make sure it is realistic, efficient, and on track
• Coordinating appointments in a way that accounts for drive times, service areas, realistic stacking, and route efficiency
• Reviewing the map and the day’s schedule to determine the best available appointment options while live on calls or responding to client messages
• Managing multiple ongoing conversations at once, including unresolved open text threads that may pause and resume over hours or days
• Guiding prospective clients toward booking
• Explaining services clearly and confidently
• Helping clients make informed decisions
• Converting inquiries into booked appointments through trust, professionalism, and clarity
• Representing the value of our service without sounding scripted, pushy, or transactional
• Evaluating the schedule in real time while speaking with clients
• Identifying realistic availability rather than simply the earliest open space
• Asking the right questions before confirming appointments
• Protecting schedule quality, route logic, and groomer preparedness
• Keeping track of unresolved conversations and follow-through items without losing control of the day

Skills

• High school diploma or equivalent
• Strong computer skills
• Reliable internet, quiet workspace, and professional headset
• A computer setup capable of handling multiple monitors, multiple programs, and several open browser windows at once
• Weekend availability: Saturday and Sunday, 9:00 AM to 6:00 PM Mountain Time
• Strong phone and written communication skills
• Ability to learn company systems, scheduling processes, and service knowledge quickly
• Bonus if you can occasionally help during the week

Benefits

• Excellent benefits
• Strong company culture
• Long-term opportunity

Company Overview