Note: The job is a remote job and is open to candidates in USA. Rackspace Technology is a leader in multicloud solutions, combining expertise with top technologies to deliver comprehensive solutions. As a VMware Cloud Engineer IV, you will troubleshoot and resolve customer issues, develop processes to enhance customer experience, and provide technical guidance to support teams.
Responsibilities
- Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ. Examine new ideas of solutions, methods, and products to ensure the potential and alignment with departmental and business goals. Be a technical point of escalation to the Cloud Administrators and Engineers within the team, as well as the VMware Operations Team; resolving complex issues, working in collaboration with partners across the business, as required
- Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization
- Advise leadership in setting and executing technological strategies to ensure Rackspace remains head of industry
- Proactively assess, propose, and implement enhancements to systems, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure
- Lead Workload/Workforce Management and Optimization related tasks
- Review technical training for all Rackers supporting Rackspace Supported Cloud Products
- Coach, mentor and assists Rackers across the business
- Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
- Collaborate and share knowledge with other Engineers
- Apply expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services
Skills
- Bachelor's degree in computer science or a related technical field. Additional related experience may substitute for the degree requirement
- 8 years of technical engineering and administration experience with a minimum of 5 - 6 years of experience as a systems administrator
- 3 years of current commercial experience as a Cloud Engineer working with a high-traffic site
- Extensive experience with VMware vSphere (ESXi, vCenter lifecycle management, patching, and upgrades)
- Strong expertise in VMware NSX (network virtualization concepts, administration, and troubleshooting)
- Proven experience managing large-scale, multi-region virtualized environments, including dependency and compatibility management across integrated platforms
- Hands-on experience with VMware Aria Operations (vROps) including monitoring, alerting, policy configuration, and platform health management
- Strong knowledge of Disaster Recovery technologies, including Zerto and VMware SRM, with experience in deployment, migration, and lifecycle management
- Experience delivering complex upgrades, migrations, and platform modernization initiatives (e.g. vSphere version transitions, Windows to appliance migrations)
- Working knowledge of VMware Cloud Director (VCD) and understanding of VMware Cloud Foundation (VCF) architectures and integrations
- Strong understanding of Linux and/or Windows operating systems in enterprise environments
- Experience with automation and scripting (PowerCLI or equivalent) for infrastructure management and troubleshooting
- Experience with configuration management tools (e.g. Chef) including node onboarding and lifecycle management
- Strong understanding of storage technologies (vSAN, NFS, SAN) and their interaction with virtualized environments
- Strong knowledge of networking concepts and protocols within virtualized and cloud environments
- Ability to design, implement, analyze, and troubleshoot distributed, highly available systems
- Experience working within structured change management and governance frameworks
Benefits
- Incentive compensation opportunities in the form of annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
Company Overview
Rackspace Technology® is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. It was founded in 1998, and is headquartered in San Antonio, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.rackspace.com.Company H1B Sponsorship
Rackspace Technology has a track record of offering H1B sponsorships, with 13 in 2026, 17 in 2025, 24 in 2024, 20 in 2023, 42 in 2022, 52 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.