Note: The job is a remote job and is open to candidates in USA. Group 1 Automotive, Inc. is a Fortune 250 leader in global automotive retail, operating over 250 dealerships across the U.S. and U.K. They are seeking a Virtual Finance Operations Director to enhance customer satisfaction by proactively assessing and validating customer needs, coordinating internal resources, and leading performance objectives for customer contracts.
Responsibilities
- Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction
- Coordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectations
- Communicating customer concerns, challenges and the interaction of different processes within their organization
- Proactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contract
- Act as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction process
- Effectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your team’s resources
- Enthusiastically represent Orleans Toyota technology and solutions
Skills
- Customer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plus
- Strong customer service and communication skills
- High attention to detail and ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Comfortable with technology (dealership systems experience is a plus)
- Experience with contracts/compliance or documentation-heavy roles is a plus
- Flexible schedule, including evenings/weekends
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with company match + Employee Stock Purchase Plan
- Paid Time Off (vacation & sick days)
- Employee Vehicle Purchase Program
- Career growth opportunities within a Fortune 250 company
Company Overview
Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers It was founded in 1997, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.group1auto.com/index.htm.