Note: The job is a remote job and is open to candidates in USA. Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency specializing in social-first marketing. They are seeking a Technology Operations Manager to support the technology needs for multiple global studios, focusing on systems management, tech support, equipment management, and strategic technology solutions.
Responsibilities
- Manage and optimize the technology operations for 3 global studios within Keywords Studios
- Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
- Collaborate with global IT teams on long-term technology processes, requirements and solutions
- Leverage AI and machine learning to build efficient processes across the business and workflows
- Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
- Acts as administrator for the group’s business systems and creative production tools
- Serve as a thought leader on technology infrastructure, expansion and AI integration
- Provide user support for Mac and PC operating systems and assess equipment needs globally
- Troubleshoot technology related issues across the group
- Act as point of contact for clients regarding content security compliance
- Coordinate and manage services between current vendors and outside contractors
Skills
- 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
- Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc
- Experience in leveraging AI and machine learning to build efficiency across technology workflows
- Strong communication skills and attention to detail
- Knowledgeable of Apple and PC products and machines
- Experience with content security management and compliance
- Excellent time and project management skills
Benefits
- DMM pays 100% of the cost for employee medical, dental, and vision premiums, as well as covers 40% of dependent premium costs.
- Employer paid life insurance
- A tax-advantaged health savings account (HSA)
- A 401(k) plan that provides employees with automatic enrollment at 3% of your salary with a full employer match of your first 3% contribution, all fully vested
- Paid family leave
- Open PTO: DMM offers unlimited vacation, 10 sick days & 5 mental health days
- DMM Fridays: Employees have the opportunity to sign off early and kick-start their weekends at 2pm on Fridays
- DMM offers DEI specific training focused on preventing discrimination and harassment in the workplace
- ERGs focusing on diverse perspectives across DMM to promote diversity, inclusion, and shared experiences
- Generous donation match to non-profits of interest to our employees
- Extensive onboarding that includes working with multiple departments to learn the DMM way
- Frequent trainings on the latest tools and trends and how to optimize them for our clients
Company Overview
Digital Media Management helps brands navigate social media channels, activate fan bases, and secure brand partnerships. It was founded in 2010, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is http://digitalmediamanagement.com.