Note: The job is a remote job and is open to candidates in USA. Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and serving as the initial contact point for customers seeking assistance with telecommunications concerns.
Responsibilities
- Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST
- Troubleshoot issues and support device activations and warranty replacements
- Respond to after-hours callouts as needed
Skills
- Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST
- Troubleshoot issues and support device activations and warranty replacements
- Respond to after-hours callouts as needed
Company Overview
Amplix makes technological decisions, as well as optimizes IT infrastructure, cloud usage, and security posture. It was founded in 2011, and is headquartered in Norwood, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://amplix.com.