Note: The job is a remote job and is open to candidates in USA. Auxillium USA is a unique call center that provides support for smaller call center projects and enhances customer experience across various industries. They are seeking a Technical Support Specialist to deliver top-tier customer support, manage case logs, and ensure customer satisfaction through effective troubleshooting and resolution of issues.
Responsibilities
- Provide customer assistance with Client hardware and software
- Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email
- Perform software/application configurations and updates as needed
- Create and document customer contact case history Client Customer Relations Management (CRM) tool
- Follow up to ensure resolution and customer satisfaction in certain situations
Skills
- Currently enrolled in high school, high school diploma or equivalent
- Experience in a customer focused position preferred
- Experience with technical support, computer support, or gaming preferred
- Proficiency with computers Windows OS, O365, MS Office, Mac OSX, etc
- Knowledge of PC's or devices including how to build, configure, troubleshoot, or repair
- Working experience with hardware, software, and configuration
- Excellent critical thinking skills, problem solving and strategic thinking abilities
- Working knowledge of gaming and support devices
- Maintain high degree of accuracy and great attention to detail
- Communicate effectively, professionally, clearly, and courteously with customers
- An understanding of electronics which includes low voltage data wiring
- Experience in troubleshooting projectors, amplifiers and other in-home electronics and the techniques used in connecting
- Ability to work in fluid and ever-changing situation
- Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member
Benefits
- Paid time off program
- 401K
- Medical
- Dental
- Vision plans
Company Overview
At Auxillium we are focused on …Listening to understand. Partnering to solve. It was founded in 2006, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 51-200 employees. Its website is https://auxilliumusa.com/.