[Remote] Strategic Relationship Manager I

Note: The job is a remote job and is open to candidates in USA. Blackhawk Network is a leading provider of branded payment solutions, helping businesses grow revenue and enhance customer engagement. The Strategic Relationship Manager will drive the digital commerce strategy, focusing on building strong partner relationships and executing initiatives that expand distribution and improve customer experience.

Responsibilities

• Lead the digital commerce strategy for key partners, driving growth through branded payment solutions including gift cards, digital rewards, and loyalty integrations
• Build and manage partner relationships, ensuring alignment on goals, performance, and long-term strategic vision
• Collaborate cross-functionally with Product, Marketing, Sales, IT, and Finance to deliver seamless, innovative programs across both digital and in-store channels
• Enhance the partner and customer experience by optimizing the digital journey, improving conversion, and advancing omni-channel engagement
• Leverage data and insights to guide decision-making, monitor KPIs, and build annual growth plans and performance playbooks for key accounts
• Champion marketing and brand excellence, ensuring consistent positioning and strong retail and digital presence across distribution partners
• Stay ahead of industry trends and emerging technologies to identify opportunities for innovation and differentiation within the commerce ecosystem

Skills

• Proven ability to sell-in complex initiatives using excellent solution and consultative sales skills
• Ability to apply creative thinking to the sales process
• Ability to understand and manage details of programs and explain key elements to partners and internal teams
• Proven ability to think strategically, formulate action plans and sell them through to management
• Ability to build trust with partners
• Ability to learn and communicate complex and intangible product concepts that are still in development
• Excellent interpersonal skills, time management, and multi-tasking abilities
• Ability to prioritize and manage numerous projects on tight deadlines with limited direction
• High degree of initiative and keen sense of urgency
• Bachelor's degree in Business, Marketing, Commerce, or related field required
• 0+ years in account management, partnerships, or business development
• Experience managing enterprise-level clients or strategic accounts
• Proven track record of revenue growth, retention, and expansion
• Experience working cross-functionally with Product, Engineering, Marketing, Finance, and Legal
• Exposure to contract negotiations, pricing strategy, and commercial deal structuring
• Strong strategic thinking and business acumen
• Excellent leadership and communication skills
• Demonstrated success in driving and achieving business goals
• We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results
• Background in payments, gift cards, fintech, retail, or digital commerce (strongly preferred)

Benefits

• 401k with employer match
• Medical
• Dental
• Vision
• 12 paid holidays throughout the year 2026
• Sick pay accrual according to state law
• Parental leave
• Life insurance
• Disability insurance
• Accident and illness insurance
• Health and dependent care flexible spending accounts
• Wellness benefits
• Flexible time off for all full-time employees

Company Overview

Company H1B Sponsorship