Note: The job is a remote job and is open to candidates in USA. Dizzion is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. They are seeking a driven and customer-focused Account Manager to own and grow relationships across their customer base, ensuring customer retention and identifying opportunities for expansion.
Responsibilities
- Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts
- Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers
- Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success
- Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate
- Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes
- Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership
- Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals
- Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status
- Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically
- Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts
- Map customer organizations to uncover additional stakeholders, departments, and use cases
- Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value
- Support contract negotiations and expansion discussions to drive revenue growth and customer value
- Act as the internal advocate and coordinator for assigned customers
- Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience
- Facilitate communication between customers and internal stakeholders to ensure alignment and accountability
- Surface customer feedback and market insights to inform product and service improvements
- Help customers define, track, and communicate the business value of their Dizzion investment
- Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders
- Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention
- Support customer reference, case study, and advocacy programs where appropriate
Skills
- Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment
- Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively
- Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions
- Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships
- Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences
- Excellent communication, presentation, and organizational skills
- Experience supporting enterprise customers in healthcare, financial services, insurance, contact center, or BPO industries
- Familiarity with Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms
- Experience conducting executive business reviews and strategic account planning sessions
- Understanding of cloud technologies, virtual desktop environments, or end-user computing solutions
- Experience working in a high-growth technology company
Benefits
- Comprehensive medical (including telehealth), dental and vision plans
- Employee assistance program
- Employer paid basic life insurance and AD&D
- 401(k) retirement plan
- Flexible paid time off, work hard and take time when you need it
- Generous holiday schedule
- Voluntary short and long-term disability
- Awesome coworkers!
Company Overview
Dizzion is a provider of cloud-delivered desktops that enable users to access their data and applications from any device. It was founded in 2011, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.dizzion.com.