[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Sardine is a leader in fraud prevention and AML compliance, using advanced technology to combat fraud. They are seeking a Strategic Account Manager to manage customer relationships and ensure clients maximize the value of Sardine's products and services.

Responsibilities

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Skills

• You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• You've domain experience in compliance, fintech, or AML/KYC
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You are proficient in using business intelligence tools
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You've previous customer-facing experience, preferably with a technical product
• You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Benefits

• Bonus
• Equity with tremendous upside potential
• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - •US and Canada specific•
• 4% matching in 401k / RRSP - •US and Canada specific•
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Company Overview

Company H1B Sponsorship