Note: The job is a remote job and is open to candidates in USA. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. They are seeking a Staff Technical Customer Success Manager to support a focused portfolio of strategic customers, acting as a trusted advisor to help them realize measurable business value from Cloudinary's offerings.
Responsibilities
- Think strategically and execute with discipline
- Build trust with technical teams, business stakeholders, and executives
- Can move between technical details and business outcomes without losing the audience
- Are proactive about identifying risk, surfacing blockers, and driving resolution within your scope
- Communicate clearly under pressure
- Partner effectively with Account Managers on renewals and expansion strategy
- Look for patterns across customers and turn them into repeatable improvements
- Support and guide peers through informal coaching and knowledge sharing
- Are comfortable owning outcomes in ambiguous, high-stakes situations
Skills
- 5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Professional Services, or a similar customer-facing technical role
- Experience managing strategic, enterprise, or high-value customer relationships
- A strong track record of driving adoption, measurable value, retention, and account growth
- Experience partnering with Account Management, Sales, Product, Support, and other cross-functional teams
- Demonstrated ability to manage complex customer situations involving multiple stakeholders, ambiguity, risk, and business impact
- Strong executive communication skills, including the ability to summarize complex issues, frame trade-offs, and make clear recommendations
- Technical fluency with SaaS platforms, APIs, web technologies, digital experiences, media workflows, DAM, CMS, eCommerce, or adjacent technologies
- Ability to deliver clear customer-facing product demonstrations and connect product capabilities to business outcomes
Benefits
- Awesome technology
- Top-talent peers
- 100% sponsored medical, dental, and vision plans for employees & family
- HSA company contribution
- Matching 401k program
- Robust vacation & wellness policy
- Annual development stipend
- Catered lunches or a food stipend
Company Overview
Cloudinary empowers companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. It was founded in 2011, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is https://cloudinary.com.Company H1B Sponsorship
Cloudinary has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 2 in 2023, 3 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.