Note: The job is a remote job and is open to candidates in USA. Perseus Group, part of Constellation Software, is seeking a Software Specialist to provide software support to customers. The role involves investigating customer issues, documenting software-related problems, and collaborating with internal teams to ensure timely resolutions.
Responsibilities
- Provides first-level investigation to the customer and resolution for the Constellation Suite of Products
- Work closely with development, documenting and communicating software-related issues
- Accurate and timely tracking of all reported issues in our call management tool
- Meets all defined service levels for unresolved problems, reassigns the ticket to the appropriate internal/external team
- Applies technical aptitude (operating systems, PCs, printers, remote-control utilities, etc.) to resolve client issues
- Advises the Customer Care Manager on sensitive Client situations
- Attends and participates in Team meetings
- Attends CHS product training, as required
- Makes recommendations to address problems, improve service, and provide improved support
- Develops frequently asked questions (FAQ) documentation
- Work shifts may vary to accommodate maximum help desk coverage
- Attend service release handoff meetings as requested
Skills
- College/University degree in Business Administration, Computer Science, or related discipline
- Customer Support Experience
- General Accounting/Costing knowledge
- Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields
- Proficient in MS Windows applications
- Comfortable utilizing remote access utilities such as Remote Desktop, VPN
- Superior analytical skills to resolve customer issues
- Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment
- Excellent interpersonal skills, both verbal and written
- Provide courteous, friendly, and professional communication with external and internal stakeholders
- Ability to adapt to a fast-paced environment
- Excellent time management and set priorities, managing conflicting demands
- Positive team attitude and ability to collaborate with team members and co-workers
- Works well under pressure
Benefits
- Medical
- Dental
- Vision
- Basic life insurance
- Short/long term disability
- 401(k) participation (with company match)
- 10 days of vacation for new employees
- Sick time based on state requirements
- 8 Company-paid holidays
- 2 personal holidays per year
Company Overview
“While other purchasers of business seek economies of scale through centralization, we have taken the opposite approach. It was founded in 2004, and is headquartered in Markham, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://csiperseus.com/.Company H1B Sponsorship
Perseus Group, Constellation Software has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 12 in 2023. Please note that this does not guarantee sponsorship for this specific role.