Note: The job is a remote job and is open to candidates in USA. Mastech Digital is seeking a ServiceNow Platform Administrator for a long-term contract position. The role requires expertise in ServiceNow platform administration, including ITSM modules and integrations, while providing support and governance for the platform.
Responsibilities
- Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Additional ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
Skills
- ServiceNow platform administrator / architect experience in two or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- ServiceNow platform administrator / architect experience in two or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)
- ServiceNow platform administrator / architect experience in two or more of the following areas: Additional ServiceNow modules, including ITOM, SecOps, and CSM
- ServiceNow platform administrator / architect experience in two or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
- Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- Knowledge/experience of SDLC practices
- Effective liaison leading technical development teams
- Strong facilitation skills to effectively lead discussions across multiple groups
- Oral and written communication skills including presenting to management
- Knowledge/experience with Agile Methodologies
- Knowledge/experience of SDLC practices
- Change Management and Configuration Management (VersionOne, ServiceNow, etc)
- Application Lifecycle Management (ALM)
- Problem/Risk Management
- MS Office Suite
- Knowledge in AI tools (Github Copilot, Playwright)
- ITIL certification
- Experience in two (2) or more of the following areas: Core Platform/ ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/ CSDM
- Experience in two (2) or more of the following areas: SPM modules, including Demand and Project Portfolio Management (PPM)
- Experience in two (2) or more of the following areas: Other ServiceNow modules, including ITOM, SecOps, and CSM
- Experience in two (2) or more of the following areas: REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
Company Overview
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP It was founded in 1986, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is http://www.mastechdigital.com/.Company H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships, with 50 in 2026, 399 in 2025, 496 in 2024, 540 in 2023, 947 in 2022, 681 in 2021, 751 in 2020. Please note that this does not guarantee sponsorship for this specific role.