Note: The job is a remote job and is open to candidates in USA. DataDome is a leader in cyber fraud prevention, providing advanced solutions to stop bots in real time. The Senior Technical Account Manager will guide customers through onboarding and implementation, managing projects to ensure successful delivery while maintaining high customer satisfaction.
Responsibilities
- Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases
- Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives
- Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders
- Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes
- You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction
- Proactively monitoring customer health from a technical perspective
- This role may be required to participate in a scheduled on-call rotation on occassional weekends to support customer escalations, critical incidents, and business continuity needs
Skills
- At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products
- You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction
- You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly), Nginx and WAFs
- HTTP protocol is no mystery to you
- In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
- You are a fast learner, curious, and autonomous
- You are a team player and like to interact with other teams in the company
- You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment
- Familiarity with agentic or AI-assisted configuration tools and workflows
- Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch
Benefits
- Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
- Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
- A $100 annual allowance is provided for a leisure activity of your choice in Sports.
- Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
- Events & Team building: #We care and we have fun! We organize ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
- Parent Care: Gifts & care packages to celebrate growing families.
- PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
- 401 K eligibility + matching.
Company Overview
DataDome is a cybersecurity company that uses AI and machine learning to protect websites and applications from malicious bots and fraud. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://datadome.co.