Note: The job is a remote job and is open to candidates in USA. CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. The Senior Salesforce Business Analyst with Scrum Master experience is responsible for ensuring the successful delivery of Salesforce Projects, leading Agile processes, and collaborating with stakeholders to gather and document requirements.
Responsibilities
- Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
- Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in the requirements management system
- Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
- Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents
- Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
- Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
- Participate in and contribute to conversations around solutioning and architecture on the Salesforce platform
- Facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Collaborate with the Scrum Team to groom user stories, participate in sprint execution, and identify and resolve team impediments
- Coach and mentor the Scrum Team, leading to successful implementation and maintaining focus on tasks
- Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders
- Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
- Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and test plans
- Conduct training sessions for end users
- Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
- Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively
Skills
- Excellent interpersonal, listening, oral, and written communication skills
- Strong analytical skills with accuracy and attention to detail
- Ability to manage multiple tasks in a team-based environment
- Experience working with sandbox and production environments
- Demonstrated adherence to Salesforce.com best practices
- Bachelor's degree in business, Engineering or Computer Science or similar
- Minimum work experience: 7 years of experience as a Sr. Business Analyst/Scrum Master with end-to-end Salesforce implementation experience
- Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
- Minimum 3 years' experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
- Strong expertise in applying Agile/Scrum methodologies
- Experience conducting simple to complex Project Demos and Sprint Demos
- Excellent listening, oral, written, and presentation skills
- Excellent analytical skills, as well as accuracy and attention to details
- Experience working in JIRA, Confluence, or other Agile project management tools
- Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
- Salesforce Administration Certificate is required
- Certified Scrum Master, is desirable
- Salesforce Business Analyst Certification, desirable
- Salesforce Service Cloud Consultant certification, desirable
- Project Management experience, is a plus
Benefits
- Competitive Pay
- Paid Time Off
- Sick Leave
- Public Holidays
- STD/LTD
- Health and Dental
- 401(k)
Company Overview
CoreSphere is a customer-focused Salesforce and ServiceNow implementation partner of choice with over 20 years of experience transforming private and public sector agencies into high-performing, cloud-enabled enterprises. It was founded in 2003, and is headquartered in Bethesda, Maryland, USA, with a workforce of 51-200 employees. Its website is http://coresphere.com.