Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform dedicated to helping organizations grow better. As a Senior Email Deliverability Operations Consultant, you will enhance HubSpot's email systems and collaborate with various teams to resolve deliverability challenges while advocating for best practices in the email ecosystem.
Responsibilities
- Monitor and improve the health, performance, and reputation of HubSpot’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms
- Investigate and resolve complex deliverability issues related to authentication, DNS, spam filtering, sender reputation, and MTA infrastructure
- Partner with Product Managers and Engineers to improve deliverability-focused product experiences and operational scalability
- Collaborate with Customer Success, Support, and Deliverability Success teams to guide customers through technical deliverability challenges and best practices
- Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations
- Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows
- Participate in an on-call rotation supporting deliverability and email sending operations
- Represent HubSpot within the broader deliverability community through industry groups, conferences, forums, and partnerships
- Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content
- Stay current on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations
Skills
- Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations
- Strong understanding of email authentication protocols including SPF, DKIM, and DMARC
- Experience diagnosing and resolving sender reputation, blocklisting, and spam filtering issues
- Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting
- Strong understanding of DNS, networking fundamentals, and email infrastructure concepts
- Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows
- Experience with third-party deliverability and reputation platforms such as Google Postmaster Tools, Microsoft SNDS, Inbox Monster, Validity, Yahoo Sender Hub, and DMARCian
- Ability to communicate complex deliverability concepts clearly to customers and internal teams
- Experience collaborating cross-functionally with technical and non-technical stakeholders
- Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations
- Exceptional collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, Customer Success, Support, and external industry partners
- Experience working directly with ISPs, anti-spam organizations, or email security providers
- Experience participating in or contributing to industry communities such as M3AAWG or similar forums
- Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France's CNIL and Italy's Garante
- Experience creating and maintaining technical documentation, educational resources, or thought leadership content
Benefits
- Base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
- Eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
- Some roles may also be eligible for overtime pay
- Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons
- Flexibility and connection
- Remote employee or work from the Office
- In-person onboarding for Engineering team at regional HubSpot office
- In-person events for Product team such as Product Group Summit and other gatherings
- Accommodation due to travel limitations or other reasons
- Accommodations or assistance due to a disability
Company Overview
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.hubspot.com.Company H1B Sponsorship
HubSpot has a track record of offering H1B sponsorships, with 40 in 2026, 148 in 2025, 125 in 2024, 101 in 2023, 107 in 2022, 43 in 2021, 33 in 2020. Please note that this does not guarantee sponsorship for this specific role.