Note: The job is a remote job and is open to candidates in USA. Aspira is a customer service center that provides 24/7 support to customers across the US and Canada. The Seasonal Customer Service Representative will assist customers with reservations and inquiries, ensuring a positive experience and building customer trust through exceptional service.
Responsibilities
- Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues
- Follow established processes to assist customers with reservations, ticketing, permits, and other services
- Effectively transfer customers to the appropriate department when needed
- Seek management support when necessary for complex issues or escalations
- Document customer interactions accurately according to company standards
- Update customer accounts and system information accurately
- Meet individual KPIs and support department goals for customer service excellence
- Adhere to company policies, procedures, and performance standards
- Complete all required training and coaching within set timeframes
- Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work
- Contribute to a positive team environment by delivering best-in-class service and supporting department goals
- Perform other duties as assigned to support the contact center
- A flexible schedule is required, including evening or weekend hours
Skills
- Strong customer service skills with a professional, calm demeanor
- Ability to listen attentively, demonstrate empathy, and respond to customer needs
- Builds rapport with customers through friendly and professional interactions
- Proficient in following scripts and documenting customer interactions
- Demonstrates ownership and accountability, ensuring customers receive exceptional service
- Strong communication skills, both verbal and written, with excellent attention to detail
- 1+ years of experience providing support in a customer service role
- Proficiency in telecommunication tools and SMS
- Basic proficiency in Microsoft Office Suite
- General internet skills and the ability to use various online tools
- Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio)
Company Overview
Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/.