Note: The job is a remote job and is open to candidates in USA. Warner Pacific Insurance Services is seeking a Sales Technology Consultant to support brokers and agencies in adopting their technology platform. The role focuses on training, customer success, and collaboration with sales to ensure smooth transitions and measurable outcomes.
Responsibilities
- Deliver hands-on training and onboarding for brokers and agencies on our platform
- Act as a Customer Success partner by helping brokers reach early value milestones (e.g., first transaction, key workflow adoption) and reinforcing best practices over time
- Monitor adoption signals (logins, workflow completion, feature usage) and proactively re-engage partners who need additional support
- Support Sales during the deal cycle with technical discovery, product demos, and proof-of-concepts; translate needs into recommended workflows
- Coordinate post-sale handoffs with Sales, ensuring broker goals, and agreed-upon workflows carry into onboarding and ongoing success touchpoints
- Capture common questions, and success blockers; share actionable feedback with internal key partners improve the experience
Skills
- Experience in onboarding, training/enablement, implementation, sales engineering, Customer Success or similar customer-facing roles
- Ability to build credibility with customers and lead structured conversations focused on goals, outcomes, and adoption progress
- Ability to explain technical concepts in plain language and lead live trainings and demos
- Strong discovery skills: can uncover workflows, pain points, and goals and map them to product capabilities
- Strong cross-functional coordination skills (Sales, Product, Operations, Support)
- Strong organization and follow-through; ability to manage multiple priorities and commitments
- Comfort using data and adoption signals to prioritize work and measure progress
- Experience working with brokers/agencies or in insurance/fintech (or another workflow-heavy B2B platform environment)
- Experience with CRM and Customer Success tools (e.g., Salesforce, Gainsight, HubSpot) and product analytics
- Comfort supporting POCs, integrations, or workflow configuration in partnership with technical teams
- Experience updating enablement content (guides, videos, FAQs) and facilitating ongoing customer education
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Medical
- Dental
- Vision
- Short- and long-term disability benefits
- 401(k) + match
- Life insurance
Company Overview
Warner Pacific was founded as a family business over 40 years ago and has since expanded to serve brokers all across our nation. It was founded in 1983, and is headquartered in Westlake Village, California, USA, with a workforce of 501-1000 employees. Its website is http://www.warnerpacific.com.