Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a company dedicated to making the world healthier, cleaner, and safer. They are seeking a Sales Operations Analyst II to support the users of their SalesForce.com system, define business specifications, and conduct testing while ensuring effective communication with various stakeholders.
Responsibilities
- Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
- Support the CRM user community and the software development/technical teams through which requirements and support flow
- Capture business requirements from business community and IT community
- Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM
- Provide day to day business user support of CRM system
- Creation & Maintenance of production quality operational dashboards, data reports and analysis
- Training to small groups via web
- Document data and system improvements or change requests
- Communication of changes and issues within region supporting
- Perform testing on issues and improvements
- Act closely with system collaborators from all divisions in the business
- Support CRM//Power BI/CPQ Projects as needed
- Support of SalesForce.com user submitted tickets
- Other Duties as assigned
Skills
- Bachelor's Degree from an accredited higher learning institution preferred
- Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree
- 1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
- Experience with eliciting information from users to support SalesForce.com
- Experience in a Scientific or Pharmaceutical environment is advantageous
- Must be results oriented with a good attention to detail
- Experience leading projects and timelines
- Must have strong written and oral communication skills, proficient in written & oral English
- Interact professionally with a diverse group of domain authorities, managers, and executives
- Must be legally authorized to work in the United States without sponsorship
- Must be able to pass a comprehensive background check, which includes a drug screening
- SFDC Business Analyst or Administrator or AI certified desired
Company Overview
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs. It was founded in undefined, and is headquartered in Écublens, Vaud, CH, with a workforce of 10001+ employees. Its website is https://www.thermofisher.com/de/de/home/industrial/spectroscopy-elemental-isotope-analysis/oes-xrd-xrf-analysis/optical-emission-spectrometry-oes.html.