Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in AI and customer experience solutions, and they are seeking a Sales Engineer to join their Presales team. In this role, you will act as a trusted advisor, leading discovery calls, delivering impactful demos, and crafting responses to RFI/RFPs while staying informed on market trends and providing technical expertise to other teams.
Responsibilities
- Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement
- Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like
- Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out
- Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity
- Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
- Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI
Skills
- 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
- Proven track record delivering best-in-class solutions with strong work examples
- Strong JavaScript programming and scripting skills
- Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
- Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
- Experience with enterprise SaaS architecture, APIs, and integrations
- Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
- Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
- Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
- Analytically minded with excellent problem-solving, presentation, and storytelling skills
- Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
- Skilled at managing multiple priorities and deliverables across concurrent client engagements
- Bachelor's degree in a related technology field; MBA preferred
- Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms
Company Overview
NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B Sponsorship
NiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.