Note: The job is a remote job and is open to candidates in USA. Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Revenue Operations Manager will own and scale the GTM technology infrastructure and Deal Operations function, focusing on strategic leadership, cross-functional alignment, and managing a team of Salesforce Administrators and a Deal Desk Analyst.
Responsibilities
- Own the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams
- Lead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality
- Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring
- Drive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline
- Evaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel
- Partner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning
- Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture
- Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities
- Build team capability through structured onboarding, coaching, and ongoing professional development
- Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support
- Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes
- Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows
- Work closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrails
- Use deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policy
- Serve as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governance
- Own the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through delivery
- Maintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and moving
- Run structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at pace
- Translate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering team
- Track and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmap
- Continuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakage
- Define and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performance
- Support strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspective
- Develop and present operational performance reporting for senior leadership and, where required, board-level audiences
Skills
- Bachelor's degree in business, mathematics, computer science, or a related field
- 5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourself
- Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live
- Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/Developers
- Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers
- Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows
- Ability to translate complex technical and commercial requirements into scalable systems and processes
- Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership
- Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plus
- Experience in a B2B SaaS or high-growth software environment
- Familiarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)
- Experience with acquisition integration from a systems and operations standpoint
- Comfort operating in a fast-paced, private equity-backed environment
- Strong communicator who can translate complex technical and operational topics for both technical and non-technical audiences
Benefits
- Flexible work environment
- Competitive compensation
- A work culture that's results-oriented, fast-paced and focused on continuous improvement
- Family first, team oriented, and ever positive atmosphere
Company Overview
Cyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel. It was founded in 2006, and is headquartered in Redwood City, California, USA, with a workforce of 201-500 employees. Its website is https://www.cyara.com.