Note: The job is a remote job and is open to candidates in USA. Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. The Returning Student Advisor role focuses on supporting students in restarting their educational journey by providing academic guidance, fostering communication, and ensuring student success and retention. Responsibilities • Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations • Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, social media, and video • Collaborate with team members to support retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success • Contribute to achieving individual, team, and departmental retention goals • Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events • Perform other duties as assigned Skills • High School Diploma or equivalent experience • Proficient in time management of competing priorities • Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive • Ability to professionally communicate fluently in verbal and written English • Ability to support a diverse and inclusive work environment • Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role • Any degree or equivalent experience • Strong or advanced proficiency in any of the above required skills/experience • 1+ years' experience in customer service, contact center or hospitality role • Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams • Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking Company Overview • Career-focused allied health school built on care. It was founded in 1994, and is headquartered in Tampa, Florida, US, with a workforce of 1001-5000 employees. Its website is Apply tot his job