[Remote] Reservation Specialist (Luxury Cruises)

Note: The job is a remote job and is open to candidates in USA. Confidential Jobs is a growing luxury travel company specializing in premium European river cruise experiences for North American guests. The Reservation Specialist is responsible for managing inbound sales and service interactions, ensuring an excellent customer experience across the reservation lifecycle, and supporting revenue generation and customer loyalty.

Responsibilities

• Manage inbound phone, email, and chat inquiries from guests and trade partners while meeting service and productivity standards
• Create, modify, and manage reservations with a high degree of accuracy and ownership
• Support sales conversion by promoting relevant travel packages, upgrades, and ancillary services aligned with client needs
• Maintain strong product knowledge across itineraries, stateroom categories, destinations, excursions, and onboard experiences
• Provide clear, timely, and accurate information to guests and partners throughout the reservation process
• Build and maintain effective working relationships with internal teams to ensure smooth coordination of reservations and related requests
• Contribute to customer satisfaction and loyalty through a consistently high standard of service
• Support special projects and other departmental priorities as required

Skills

• Prior experience in reservations, customer service, sales, travel, hospitality, or a related field, or an equivalent combination of education and professional experience
• Experience supporting high-touch customers in a service-driven environment
• Strong ability to build and maintain professional customer relationships
• Comfort working with booking platforms, CRM systems, telephony tools, and standard business applications
• Proficiency with Microsoft 365 and similar workplace technologies
• Strong organizational skills, sound judgment, and excellent attention to detail
• Ability to communicate clearly and professionally across phone, email, and chat channels
• Capacity to work effectively in a structured remote environment with service-level and productivity expectations
• Commitment to service excellence, continuous learning, and professional development
• Availability to complete an initial training period of approximately one month at the company's call center in the Canary Islands
• Familiarity with CRM tools, reservation systems, and Microsoft 365 is highly desirable
• Experience with Salesforce and Seaware would be advantageous

Benefits

• Competitive benefits

Company Overview