Note: The job is a remote job and is open to candidates in USA. Abnormal AI is a company focused on customer satisfaction and revenue growth, and they are seeking a Renewals Specialist. This role involves managing the full renewal lifecycle, ensuring timely contract renewals, and identifying upsell opportunities to enhance account value.
Responsibilities
- Manage the end-to-end renewal process for assigned accounts or territories
- Partner with Customer Success and Account Management to maintain high customer satisfaction
- Track renewal milestones, follow up on key dates, and ensure timely execution
- Support contract negotiations, aligning terms with customer and business needs
- Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
- Flag and escalate renewal risks as needed
- Contribute to accurate forecasting and reporting
- Use data and insights to support value-driven customer conversations
- Collaborate with channel teams to ensure a smooth partner experience
Skills
- 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
- Understanding of customer relationship management and SaaS sales processes
- Basic negotiation, upsell, and objection-handling skills with a growth mindset
- Strong communication, organization, and follow-up skills
- Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
- Awareness of customer lifecycle stages and early renewal risk indicators
- Familiarity with Abnormal's products and services, with the ability to support forecasting and reporting
Benefits
- Bonus or incentive compensation
- Equity
- Comprehensive benefits package
Company Overview
Abnormal AI is the leading AI-native human behavior security platform. It was founded in 2018, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 1001-5000 employees. Its website is https://abnormal.ai/.