Note: The job is a remote job and is open to candidates in USA. ACC Premiere is a customer service-oriented company that provides exceptional service experiences for well-known brands. They are seeking a Remote Technical Customer Service Representative to handle a large volume of emails and phone calls, with a focus on tech support and troubleshooting mobile applications.
Responsibilities
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Skills
- Experience in retail, customer service, and/or data entry
- Experience with Tech support, specifically troubleshooting mobile applications
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (plug directly into your router)
- Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Experience with large Email volume
- Experience troubleshooting mobile applications
- Tech Support
- Minimum HS diploma, college preferred
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services
- Experience with technical support/background in helpdesk positions
- Strong attention to details
- Strong multitasking abilities
Benefits
- ***Equipment Provided***
- ***Paid Training***
- Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
- Systems training (How to use CRM and ACD Tools)
- Remote training (via the video conference platform Zoom)
- 100% Attendance
Company Overview
ACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. It was founded in undefined, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https://www.ACCPremiere.com.